Menghuxixiuqiangweiwu
July 13, 2023
1. After checking in, took the room card, entered the room, put things in the room, turned on the light, and saw that there was a leak in the quilt cover. I called the front desk to explain the problem. The contact person at the front desk came to check, but no one came. After I stood at the door for a few minutes, I saw the cleaning staff on the opposite side clean up the opposite room, and I told her about this problem. The cleaning staff said she knew it, and I said I knew it. What if I checked out the next day, she The attitude is very bad, saying that the quilt cover naturally ages, which is not my problem. The quilt cover of such a big hotel is old, broken, and leaked. Would you like to replace it
2. I booked a room with Ctrip, and the check-out time was extended to 14:00, and the front desk called me before 12:00 the next day to let me check out. I explained that Ctrip had delayed it to 14:00, and the front desk said I knew it. The cleaning staff knocked on the door after 12:00. I told the room to be delayed until 14:00. After communicating with the front desk, the front desk called at 13:10 and asked me to check out. I said that the check-out time on Ctrip was before 14:00, and the front desk confidently said that it is now 14:00 Before, I said that I can check out at 13:50, so I hung up the phone and got up to clean up the room. The check-out time is around 13:30.
Summary: I am really dissatisfied with this stay.
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