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Explore Guest Reviews of Hotels in Dallas

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Sonder at Commerce

Sonder at Commerce

3.9/590 Reviews
Dallas City Center
I arrived after having travelled a long distance. I was greeted by the front desk lady, and I then proceeded to access my apartment. I unpacked my items and tried to connect to the Wi-Fi using the instructions, I also tried to adjust the air conditioning to make the room slightly cooler as it was warm and not blowing cool air - this did not work. I could also not connect to the Wi-Fi therefore I could not use the television. (The television required I connect to the wifi to use the chromecast, to watch anything at all). I messaged the front desk lady and she came upstairs and tried to fix the air conditioning (without much of an apology). She also advised me to connect to the Wi-Fi of a neighboring apartment. However I later discovered this meant the tv still would not work. She could not get the air con to cool down it was around 8:00 PM by this time, and I had not eaten any food since travelling, and as Sonder do not have any food in the kitchen for new guests she vaguely told me that she would get an engineer to come and have a look at it but said she did not know when this would be. Obviously I did not want to leave the apartment because an engineer may need to come and look at the air con so this was difficult - because she was extremely vague and said she 'didn't know' when the engineer was coming. At no point did she apologize profusely and clearly say that's fine you can leave the apartment, they will access anyway. I did go out in the end and no-one came to fix it. The next the next morning I reached out to Sonder on the app directly to ask what the situation was and when the engineer was coming? As I still did not have Wi-Fi or television and I was still unable make my apartment cooler. I had not slept very well that night because the room was not cool. Once I messaged on the app she appeared quickly, so I assume it is her management team that I reach when I message on the app? She later during the trip told me not to 'chime in on the app' if I have requests!! She then came back to my room and told me that I was moving rooms. Again no apology. She did not offer a bell boy or any assistance for all of my bags - bearing in mind all of the items I'd unpacked. She just told me where the room was an that she left the door open and that was all. I was obviously very tired by this point as I hadn't slept well and I had no apology. Disgusting service. Once I accessed my new apartment, the view through the windows of the apartment and saw that I was overlooking the swimming pool. (To my knowledge and from what I had researched I understood this was the 'Waterproof Dallas rooftop pool' which hosts late night DJ events from Thursday to Sunday every week.) To be honest looking back now I realise it was the community pool on the 4th floor which I was overlooking which is very quiet however I was very tired and I did not know this, so I messaged Sonder saying that I did not want to be in a room which overlooked a loud party pool, and obviousl
Holiday Inn Express & Suites Dallas East - Fair Park

Holiday Inn Express & Suites Dallas East - Fair Park

4/5111 Reviews
We had a great stay. Staff was very helpful got us in early and gave us a late checkout. Room was very clean really liked the pillows. Has a full breakfast with lots of choices. Good size pool and hot tub
Residence Inn Dallas Downtown

Residence Inn Dallas Downtown

4.5/5108 Reviews
Dallas City Center
Very good 👍, the location is very good, the room is big enough and clean and tidy! Next time I have the opportunity to continue booking, the facilities are complete, the service is warm, the parking lot next to the hotel is very convenient, and the charge is reasonable for 8 hours per 12 hours.
Motel 6 Dallas, TX - Fair Park

Motel 6 Dallas, TX - Fair Park

3/5101 Reviews
There is an employee that always gives us a hard time about getting a room with a copy of my DL. Everywhere else we are always able to check in that way. I don't see the pint of checking out of our room everyday and making us get out just to check in again at 2pm.
TownePlace Suites Dallas Downtown

TownePlace Suites Dallas Downtown

3.8/5102 Reviews
Dallas City Center
The room was very good, the cleaning tip was put, the waiter didn't even take it. It was very strange. There was a waiter at the front desk. The service was very general. I didn't understand what I was talking about. Others were very good. No car was inconvenient to play nearby.
La Quinta Inn & Suites by Wyndham Dallas/Fairpark

La Quinta Inn & Suites by Wyndham Dallas/Fairpark

3.8/575 Reviews
Great customer service, Didnt like downstairs but clerk changed rooms with no problem the special request was not listed on our resevation at the hotel. Food was good.

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