would not recommend this hotel for families. I disputed only one night of my prepaid stay after deciding to leave due to an event environment that I felt was inappropriate for children and families. Despite incurring additional expenses to relocate my family to another hotel that evening, no reimbursement or reasonable resolution was offered by the Hotel.
My family booked this stay to celebrate my son’s high school graduation and expected a relaxing family getaway. Before going to the pool area, I contacted the front desk after noticing event preparations and was informed that the event was not private and that hotel guests would continue to have access to the amenities.
Unfortunately, the atmosphere we encountered was not family-oriented and included excessive drinking, smoking, inappropriate behavior, and overly revealing attire around children. In addition, the pool area appeared to exceed the posted occupancy limit by more than double, creating an overcrowded and uncomfortable environment. My 9-year-old daughter became visibly uncomfortable, and I no longer felt the environment was appropriate for my family.
As a result, I chose to leave the hotel and secure accommodations elsewhere that same evening. Had I been informed in advance about the nature of the event, I would not have booked or remained at the property.
The only positive aspect of our experience was that the morning front desk staff were friendly and professional.
