The Jacquard, Autograph Collection

This hotel has the potential for a much higher rating, however, our experience was horrible. We only stayed 1 night, and that was too much. From check in, we were told that the king room we booked was unavailable and were given a double queen. Fine. Once in the room, with barely enough room to walk, we attempted to lower the shades, which came off the track and were difficult to close. Then we turned on the tv to relax before bed and it looked like it had been punched or a large object hit it because there was a big thick line down the side of the screen and what looked like cracks all along the top and bottom. It was nearly impossible to watch tv. We called to notify the front desk for the next guests, but they insisted on sending an engineer up to see if he could fix it. He arrived about 30 min. later only to inform us that it wasn’t fixable and they couldn’t replace it tonight, which I thought was pretty obvious by around 9:30pm. Then we tried to sleep, but the pillows were so thick, it was hard to get comfortable and the mini fridge was super loud. Fast forward to the next morning, about 45 min. Before check out and someone knocks on our door while we were getting ready. We didn’t answer the first time, then they returned in about 10min. and decided it was ok to just enter our room, despite the “Do not disturb” sign being on the door. We were pretty outraged! We were literally checking out within 30 min. Unacceptable!!

We didn’t get maid service until we asked for it later in the afternoon when we had been out of the room all day

There were a few things that weren’t working in the room, but the front desk staff attempted to resolve the issues right away. Room service options are surprisingly limited. Valet parking is very overpriced for the area - $65/night.

Perfect for what we were looking for. High end couple of days away from the illegal immigrant ridden city of Denver while getting used to the altitude before heading into the mountains. Early check in, great room service, rooftop hot tub perfect, staff was amazing, cherry creek amazing. Great job.

We had to switch rooms because the black out shade was not in the track and once I rolled it down it was torn on the right side towards the top, The staff was helpful in moving us to another room right away and we had the same issue in the second room but just didn’t want to move again. The management needs to check the rooms and fix the issue with the blackout shade. We got moved to a room that had the ventilation system right outside our door so it was a bit noisy in the room. The valet staff was not very helpful this morning when we left at 4:30am.

The location was great. The room was just very tired and lacking some essentials- enough towels, glassware. A leak in the room. Staff was very nice and fixed everything- it is just if you expect something nice you don't want to have to ask to have the basics.

Great Location and facilities. Regrettably bathroom did not have any heating or anywhere to hang the towel when exiting the shower.....so it got quite unnecessarily cold. Also kept hitting my head on that floor lamp in the corner, very close to the blind pulley.....it should go.....I don't see that it serves any purpose. The room drinking water system would be great if you had it in every room (I know....cost prohibitive) and one didn't have to go out to refill the bottle they give you in the room. I drink a lot of water. Staff very nice and friendly. Finally not sure if it was just my room but the Nespresso machine was hard to figure out - no telling what each coffee pod was and some of us do use regular sugar and instructions would be helpful as not everyone knows how to use them (or am I really showing my age). The room otherwise was well appointed and except for the very occasional sound of the guests next door allowing their doors to self close, the room was extremely quiet.

Great location, walkable to shopping and restaurants. Clean, comfortable and homey decor. Great stay.

We would absolutely stay at the Jacquard again. Our only complaint was that our room (823) did not have hot water in the shower. Warm water, yes. But hot? No. Might be due to the fact we were showering at 10:30 just before check out and we were on the top floor at the end of the water line at the end of the building. Regardless, our stay was great minus that one issue.