Shangri-La Thousand St. Regis

If I could give more than 5 stars for service, I would have. Staff service was impeccable, professional and maintained with a nice warm personal touch. This is not a St Regis as stated in the Trip.com page, but DO NOT be turned off by that, because the amenities (oxygen supply, free train/airport drop off, welcome snacks/tea, daily fruit platter), and the overall quality of the hotel room stands up to it's 5 star rating. Shangri la was -7 degrees the night we were there, it was too cold for us to be out and Abt, but no worries, we made full use of the 100inch tv in the room instead. Highly recommended hotel that's a 10/15mins walk from the Dukezong ancient town. Discovered a nice river viewing point while walking back to hotel from the ancient town - see picture.

Will book this hotel again for next trip in different season.Staff is friendly, good service, nice breakfast and dessert. Highly recommend this hotel. Thank you....👍

We had an absolutely wonderful 4 night stay at 千瑞吉! Here’s why: 1. Rooms were spacious and came with heated floors. Great for us tropical dwellers who aren’t so good with the cold! Oxygen was pumped into the rooms from 630pm onwards, which helped with the high altitude in Shangri-la. One thing that stood out for us was definitely the 100 inch Xiaomi TV, a great theatre experience! 2. Breakfast was sumptuous! We could choose from three varieties: Western, Chinese or Tibetan. The food was plentiful and yummy, especially the 糯米鸡 which they served us on our last day! Two bowls of 甜汤 would also be brought to our room every evening, we loved this little detail! 3. Service is impeccable! 扎西 was responsive and provided great advice on the things to do in Shangri-la. She recommended that we rent electric scooters to scoot around Napahai lake, and that turned out to be one of the best experiences we had in Yunnan! Her warm cheerful laughter, great personality and top notch service made our trip awesome ☺️ Although this probably isn’t the St Regis you’re thinking of, it has all the makings of a high end hotel chain at a much affordable price point! We 12/10 would recommend staying here on your next trip to Shangri-la. Thank you again!

We chose this hotel for its new and modern rooms kitted with oxygen supply. We were pleased with the welcome drinks and fresh towels upon arrival. We loved our room, which included a comfortable bed, open concept bathroom with strong shower pressure, choice of designer toiletries, automated oxygen supply after 630pm to help with the high altitude, a 100 inch Xiaomi TV and quality tea minibar snacks in the room lounge area. We wished we could have a better view than the building next door but this is a small issue as we were out most of the time. We enjoyed the good night dessert left in our room every night, and we had ample Tibetan breakfast every morning, which kept us energised till afternoon. (You can also choose Chinese and Western breakfast.) The hotel provides free bottled water in the lobby, convenient before stepping out or returning from a long day. We thought there was a butler service to help with maps, travel information, transportation or tours in and around Shangri-La but maybe we were mistaken. The two female reception staff and concierge were friendly and helpful in answering our questions but they were also busy doubling up as room and breakfast service staff. Despite this, they did a good job of tending to many guests. Location of the hotel is outside of the old town. We have to take a 12-15 minute walk along a side road and cross an avenue to get to the bridge that leads you to the entrance of the old town. Not to worry, if you do not wish to walk to town (or walk back at night), taxis or DiDi aren't expensive. We would still recommend the hotel for its great value.

Hotel was great. Had slight high altitude sickness when we first arrived but the oxygenated room definitely provided relieve. Appreciate the heated room floors as it was very cold in Shangrila even in end of April (night time temp below 5C). Location of hotel was about 15mins walk from entrance of the ancient city and there was nothing much nearby the hotel.

Was excellent. Better than many of the internationally renowned hotel chains, in terms of the facilities, design language and service. Staff was very supportive and understanding even though we didn't understand Mandarin or the Tibetan language. Only thing of concern, was that there was not a pinned address for the hotel on the map for the Didi app, which made things a little difficult. All in all, highly recommended for international travellers.

The hotel to stay when you visit Shangri-la. The rooms are big new and modern. The staff were very nice and friendly. There is oxygen concentrator in the room if needed 👍🏻

Great hotel! Super luxe and comfortable! Would 100% recommend staying here!