The hygiene of the room is not bad. There are fruits and some snacks and yogurt on the day of check-in. We booked a family room for parents and children, and stated that we will get 2 plush toys. The activity ends at the end of the year. But only a little yellow guy was sent, and we didn't ask the front desk. I continued my stay the next day, but I didn’t give the plush toys. I asked the service staff who gave me the little yellow man yesterday. I said that I was missing 3 plush toys. He said that the manager said only one was given yesterday. Said she went to ask the manager, until I checked out, she didn't tell me yes or no. Out of the feeling that the hotel service is not bad, and the mentality that I don’t care about plush toys, I didn’t mention this matter either. I still want to say that since there is no guarantee that the activities will go on normally, do not indicate that the check-in is polite. There is also the soundproofing problem of the room. I can hear the words next door clearly, even if they say turn off the lights to sleep, I can hear the sound of turning off the lights. Generally speaking, there are still shortcomings. Even if the service attitude is very good, no matter whether there are soft toys or not, you should ask them and inform them instead of vaguely prevaricating.
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