We called ahead and said we needed children's supplies and hoped for a non-smoking room. Although we said we would try to arrange it, we did arrange it. For a parent-child trip, we are very satisfied with this.
Then for the room, we are very satisfied. We booked an executive room, which was very clean and comfortable. It is also overlooking the river, and the environment is very good.
At the reception desk in the lobby, the two young ladies were very patient in checking in. They served hot tea as soon as possible and also gave the children a stuffed dinosaur, which is in line with the characteristics of Heyuan as the hometown of dinosaurs.
The elevator is also very smart.
Then one thing that made me feel very uncomfortable about this stay was that one of the Chinese restaurants in the hotel was an Indian flying cake point. We ordered two, but they were not served in the end. When I went to pay the bill, the staff of the Indian flying cake stand came over and said that it must have been served, and it must have been served. The attitude was very bad. In fact, you can check whether the surveillance has been served, and it is not covered on your bill. I stayed in your hotel for two nights, and I ordered a large table of dishes for that meal. Do I have to not pay for your two flying cakes worth dozens of yuan? This really makes me a little dissatisfied with the hotel.
Overall, I am satisfied, but please do a good job of providing service for the hotel's own catering depar**ent.
I want to come again during the summer vacation, but I probably won't go to the Chinese restaurant again.
Original TextTranslation provided by Google