Sheraton Grand Hotel, Dubai

A Good Location, but Room for Improvement The Sheraton Grand Hotel is in a convenient location, with the Burj Khalifa and Dubai Mall not too far away. The staff were nice, and I particularly liked the mirrors in the passageways. It’s a cute touch, especially for guests who enjoy taking pictures. However, a few things were disappointing. We requested a fork and spoon and were told that we would have to pay for them. This was unexpected, as I would normally expect a hotel to accommodate such a simple request, even with disposable cutlery. It felt a little unnecessary. Another issue was the unpleasant smell coming from the shower area. It had a stale, foul odour that made the bathroom less comfortable to use. We even wondered whether keeping the door open would help, but the smell was still a concern. Overall, the hotel has a good location, friendly staff, and some nice little touches, but the experience could have been better with more thoughtful service and better attention to the bathroom’s freshness and cleanliness.

Really well maintained hotel with excellent services.

The buffet breakfast is good. Included middle eastern cruisine. The bath towel was a little dirty. Hair from previous use is left on the towel.