Anonymous User
February 19, 2024
Service: When it comes to service, I have to complain about one thing. There are two waiters with Middle Eastern or South Asian faces in the hotel. At first, I thought it might be to fit the brand positioning or tonality, and specially arranged such waiters. I think it is understandable, but in our case When I asked about hotel-related services, I actually said that I couldn't understand Chinese and wanted us to speak English. It's not that I don't speak English, but I am on Chinese soil and in a Chinese hotel. I want to get services but I need to speak English. It's really That's outrageous! Those who are not good at English should choose this hotel with caution...
The so-called yoga and meditation are only open on weekends, and there is basically no chance to experience them.
Facilities: The so-called gym is just a corridor with several fitness equipment. It is ventilated on both sides and is called a fitness gallery rather than a gym.
There is no laundry room. The swimsuit worn in the hot spring can only be washed by hand without drying. It was left to dry outside all night.
The restaurant is small and the breakfast has very few varieties and does not meet five-star standards.
Except for the front desk, most of the employees do not wear uniforms, and it is difficult to tell whether they are tourists or waiters. The overall operation situation is very similar to that of an ordinary B&B.
Hygiene: clean, no abnormalities found
Environment: In general, there is no so-called environment in the hotel as a whole. It is just the layout of an ordinary community. It can only be said that the greater the hope, the greater the disappointment. It does not meet the standards of a so-called five-star resort hotel.
Exquisite afternoon tea: no initiative to give it. I didn't even know that this benefit was available, and I didn't take the initiative to ask if I needed it.
Unlimited outdoor bathing pool/open-air movie experience: The bathing pool is small and the temperature is not too high.
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