Best Hotels in Essex

The room did not have an adequate number of wash cloths and bath towels. Plus I noticed there were what looked to be cigarette burns on the comforter for it to have been a non-smoking room.

Very clean! Which was one of our main wants but it is also up to date & has nice furniture, mattress, tv & ect. Instead of little sample shampoo, conditioner, & body wash they have nice pumps of dove installed in the showers. The house keepers our very kind and will be a helping hand with anything they can. The front desk employees are just the best! They will help you, try to meet needs if anyway is possible & always a pleasure to pass by. Our kids loved the indoor pool, & comfy bed with a big flat screen. I will only use the hotel in Baltimore!

This is the worst Hotel I have ever stayed in, period. The whole hotel smelled of skunk and marihuana. The Ice machine room smelled of urine as if it was used very often. The front desk attendants were watching television in the breakfast area instead of monitoring who was coming into the hotel. There was a man who appeared to be homeless walking through the hotel lobby, then up the elevators and back down to the lobby. He wore the same clothes on Friday night and Saturday morning. The morning attendant on 2/19 was sleeping in the office. I had to bang on the office door several times to wake him up. When I asked for more towels I was given pool towels which were small and worn out. When I asked for more pillows I was told they only had one left but the hotel wasn't sold out. There was mold on the ceiling in hallway, our room, the bathroom. The toilet kept getting stuffed up, we were afraid it would over flow every time. When I mentioned it to the front desk clerk he said OK, didn't even fain an interest in fixing the problem. I want my money refunded immediately. We felt unsafe, we were in deplorable conditions that smelled horrible. The entire hotel, I mean entire hotel needs a tear down and rebuild it is that bad. The beds were like twin beds not fit for two adults to sleep in.

My employer puts me up in this hotel several times a year. I've probably stayed here 15 times in the last two years. It's an aging hotel that is trying to keep going, but it's badly in need of renovation. One major complaint I have with hotels in general, and this one in particular, is their use of covid as an excuse to cutail housekeeping services. There's never any room cleaning during my visit. I have to ask at the desk for clean towels, more coffee, etc. This morning I saw a mouse under the desk, which scampered away behind the fridge when I scared it. Unbelievable! I've never seen a rodent in a hotel room before. I imagine with the lack of housekeeping there are plenty of crumbs to keep the mice in business. On a positive note, the front desk staff are usually very helpful at this hotel. The other day my car was covered in snow, and one of the employees let me borrow his snow brush to clean off my car.

The hotel is small, but the sanitation is very good, and the breakfast is also good. The parking lot is across the road. You can park your car at the entrance of the hotel to check in. I thought it was 5 yuan to park, but when I left, I realized that it was 5 yuan to leave at 6 am. , we left at 10 and paid $18 for parking, the room had a fridge, no microwave.

Halpy All around great stay great people no complaints

I thoroughly enjoyed my 5 night stay at Hotel Indigo. The reception staff was very friendly and accommodating. The room was well appointed with nice furnishings and was clean. The bed was comfortable. The room had 2 large windows with a city view. Housekeeping came daily and provided excellent service. The public areas/lobby were nice and clean too. The lobby has a large area with abundant seating, a large fireplace and tv. My only suggestion would be to update the tv to a smart tv for access to Netflix and other apps.

The building itself on the interior is modern and relatively clean but that is the only positive. The area directly around this hotel is horrible as stated by other reviewers and is exactly if not worse as described. There is lots of trash and paraphernalia covering the sidewalks as well as people high as a kite wandering around aimlessly. As close as this location seems to the safer areas (Camden Yards/Inner Harbor), it is about 1 block further then you would hope. For people familiar with Massachusetts, Methadone Mile would be a similar comparison to this area. After parking down the street at a parking garage ( Arrow Parking, I do recommend if you unfortunately stay at this hotel) and making the 1 minute walk to the hotel, we walked past several homeless appearing people sitting up against the hotel and entered the hotel. The room smelt really weird but seemed clean enough. At around 4am, I was awoken by the sound of my room’s front door slamming against the deadbolt repeatedly by people attempting to get in the room. The people appeared intoxicated and agitated trying to force themselves in the room saying it was their room and to get out, yelling, and attempting to reach through the open space left by the dead bolt. After pushing the door shut and securing the door with the second lock, the people yelled for a few more moments then left. This is absolutely unacceptable as the staff at the desk would have had to issue them this room key to be able to unlock my door. It is absolutely ridiculous that this was allowed to happen and that there is no fail safes in place by upper management and corporate so that room cards are not issued to the same room to different people. This incident could have led to the theft of my belongings in the room when I was not there, or worse, the injuries or deaths of the parties involved due to an altercation. When I checked out in the morning, I notified the staff of the incident to which she apologized but seemed generally unfazed that this happened. I hope that no other poor tourist gets sucked into this place by the cheap prices.

This is my first time coming to this hotel I felt very welcomed staff were super nice and professional, clean. It made me feel comfortable the room was amazing bathroom amazing I did not want to leave what I loved was that my name was on the TV I definitely will be returning again soon.

It was very lovely. The view of the water from our room was magnificent. The room was a great size and was very clean. The only thing I wish is that the parking garage was a little closer, but they do offer valet service. So all in all I had a great experience. O and also they let me check in early, which was a life saver.