My stay at the hotel, despite the high expectations created by online advertising, was disappointing. Some crucial aspects contributed to this negative experience and led me to anticipate my departure.
Breakfast: The appoin**ent scheduling system was limited and inefficient. At the chosen time, the room was dirty, with items missing and flies on the food. Despite a slight improvement the next day, the overall quality of the breakfast still left something to be desired.
SPA: Although visually impressive, maintenance was poor. Dirty water, extreme temperatures in the sauna and hydro, as well as a crowded and disrespectful environment from other guests, compromised the experience.
Room: Choosing a simple room resulted in noisy accommodation, with an undesirable view of the street and unsatisfactory amenities such as a faulty TV and uncomfortable bedding.
Service: Despite the friendliness of the cleaning staff, the service at reception, especially in situations of complaints, was below expectations.
In conclusion, the hotel did not live up to the expectations created by its advertising, especially compared to other more romantic and cozy options in the same price range.
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