Deborah Lynn
February 7, 2024
The staff providing the fitness and workouts were amazing.
The entertainment staff did a nice job.
There was always extra entertainment in addition to the main stage attraction.
The sports bar was well run at night and the bartenders were very friendly. The food was very good.
The resort itself is very pretty and well maintained.
The beach was pretty.
But the service was less than par.
The pool bar at the ran out of beer the first day, water the second day, and ice the third day. Something was wrong with the beer taps every single day, which made things very slow. Certain bar tenders would just look away and refuse to serve you, while others continued to clean things that were already clean. Not certain if the bar tenders avoiding customers because they didnt know how to make drinks or just didn’t care. Multiple people complained throughout the resort.
We eventually had a butler, Leo, that helped by making us dinner reservations and wine in our rooms. Leo worked hard to help, but it still didn’t solve the pool bar concerns.
The buffet food was very good but once again the service was below average. We often had three staff members ask what we would like to drink, but didn’t always get what we ordered. Or it would take an extended amount of time to get coffee, orange juice, or tea.
I have been to Jamaica multiple times. This was the worst pool bar service I have experienced at the Hideaway. I would not return unless they address the problems with service.