It took over 20 minutes to check in because they couldn’t find our reservation. There were spiders in the room. We had no Kleenex in the Kleenex container and no body wash in the shower. Unfortunately, I was already in the shower and wet when I learned this. There were no bars of soap for an option. The bed was so hard it felt like concrete and so Hugh off the floor I had to use a step stool. The pillows were either so soft they seemed to disintegrate or hard as a rock. It was a lot of money for a horrible night’s sleep