Wyndham Grand Plaza Royale Hot Springs Fenghuang Reviews

Response from Property: Dear Guest, Thank you so much for your continued trust and recognition of the Wyndham brand. We are honored that you and your family had a satisfying weekend getaway. We consistently adhere to brand standards in every service detail, from maintaining the quality of our natural hot spring water and ensuring the quality of our full range of breakfast options to thoughtful services tailored to family travel needs. Every arrangement is designed to ensure a comfortable stay for guests with different travel requirements. Your positive feedback on our value for money and service is the greatest encouragement for all our staff. We look forward to welcoming you and your family back to our beautiful mountain retreat in Fenghuang. We will continue to refine our services and product details to live up to your expectations and choices.

Response from Property: Dear Guest, thank you so much for choosing to extend your stay for another week after your two-night stay, and for sharing such a detailed and genuine experience. Your recognition is our greatest motivation. We always strive to create a relaxing and comfortable vacation for every guest visiting Fenghuang, offering sumptuous meals, stunning mountain views, attentive service, and comprehensive amenities. We are honored to have the opportunity to accompany you through hot springs, watch sports, and leisurely enjoy time during the rainy Dragon Boat Festival. We look forward to your next visit to Fenghuang; we will still be waiting for you at Fengxianjing.

Response from Property: 尊敬的賓客，您好！感謝您的好評，更感謝您願意花時間寫下這些細節，這對我們意義很大。很高興私人温泉房的體驗讓您滿意，鳳凰的温泉水質確實是我們的一張名片，能得到"對皮膚有益"這樣的評價，比任何廣告都有説服力。早餐團隊也會因為您的認可而開心一整天。特別要替傅志剛先生向您説一聲謝謝——您的表揚我們已經第一時間轉達給他本人。安排臨時房間、送行高鐵站，這些本就是他日常在做的事，但被客人記住並寫下來，對他來説是最好的肯定。我們會把您的反饋記錄進他的服務檔案，這也是我們一直在堅持的：讓每一位用心服務的員工被看見。期待下次您再來鳳凰，我們依然為您留一間帶温泉的好房。順祝旅途愉快！

Response from Property: Dear Guest, Thank you for your detailed feedback. We have read every comment carefully and are very touched. We are delighted that you appreciated the hotel's location and layout – the path down the mountain leads directly to the Yunqiao area downstream of the Tuojiang River, which is indeed a "hidden gem" route we have always wanted to recommend to our guests. It is much quieter than the Hongqiao section and more suitable for slowly experiencing the pace of Fenghuang. The details you mentioned, such as the off-season room upgrade, the exclusive hot spring experience, and the herbal bath bag, are all thoughtful touches our team wanted to make our guests more comfortable on rainy days. It is our greatest affirmation that you felt them. Regarding the issue of the bedside socket, we have recorded it and will arrange for the engineering department to check and adjust it one by one. Thank you for your attentive feedback. We will continue to maintain the advance reservation system for the high-speed rail station transfer service to ensure that every guest can travel smoothly. We also look forward to reserving a nice room for you on the mountain when you visit Fenghuang again. Best wishes for a pleasant stay, and we look forward to seeing you again!

Response from Property: Dear Guest, Thank you for your stay and such a heartwarming review! Every word of your appreciation makes our entire team incredibly happy. We are delighted that the hotel's cleanliness, ambiance, and elegant style provided you with a comfortable stay, and we hope the tranquil atmosphere allowed you to truly relax and get a good night's sleep. A special thank you to Mr. Hu for your special mention! He must be overjoyed to hear that a guest has specifically praised him online! Introducing you to the beautiful scenery and local customs of western Hunan is one of his specialties, and we are so glad that these travel anecdotes have added a wonderful memory to your trip. Your comment, "I'd stay here again if I have the chance," is our greatest encouragement! The mountains and rivers of western Hunan are beautiful in every season, and we welcome you back anytime. We and Mr. Hu are here waiting for you!

Response from Property: Dear Guest, Thank you for choosing our hotel with your family and for taking the time to write such a detailed review. Every word of your affirmation is a great encouragement and impetus for all our staff! Regarding the convenience of transportation, the easy access to the ancient city that you mentioned is indeed one of our hotel's geographical advantages. Compared to budget hotels and guesthouses in the heart of the ancient city, our hotel achieves a better balance between convenient travel and quality of accommodation. Thank you for your kind reminder, which also prompts us to further optimize our transportation guidance services for our guests. Regarding service details, you mentioned the front desk staff giving toys to the children, the hotel manager arranging transportation for your family to Hongqiao on a rainy day, the warm and attentive housekeeping staff, and the diligent and meticulous restaurant staff—these seemingly small gestures are a concrete manifestation of our consistent "customer-first" service philosophy. Although you booked a basic room, we believe that every guest should enjoy the same quality of service and care, and your family of five's satisfaction is the best proof of that. Regarding the dining experience, we are delighted that you praised the crayfish, lamb chops, and various desserts at the buffet dinner. Our restaurant always adheres to the principle of "no compromise on food quality regardless of the number of diners," and your feedback is the best affirmation for our catering team. Regarding the train station transfer service, thank you for your detailed sharing and recommendation. Our business vehicle transfer service can certainly meet the needs of large groups; you can arrange it by making a reservation in advance by phone. We will continue to provide you with convenient travel support as always. We are honored by your high praise as "absolutely the number one choice in Fenghuang Ancient Town," as well as your perfect scores for facilities, cleanliness, minibar, and welcome fruit. As a long-established five-star hotel, we will continue to live up to the trust of every guest with professional service standards, excellent facilities, and sincere hospitality.

Response from Property: 尊敬的賓客，您好！衷心感謝您的入住及細緻評價！您對前台服務的認可，是對我們一線團隊專業素養的高度肯定，我們將持續強化服務標準，力求為每一位賓客提供更加周到細緻的接待體驗。同時，很高興酒店的設施配置達到了您的預期，我們始終致力於在硬件與服務之間保持高水準的平衡。酒店依山而建，坐擁城市全景視野，加之便捷的老城區接駁服務，正是我們希望為賓客打造的"觀景+出行"雙重優勢。豐富的早餐品種亦是我們餐飲團隊的用心之作，能為您的清晨增添一份滿足，我們深感榮幸。期待您的再次蒞臨，屆時我們將以一如既往的專業與誠意，為您帶來更高品質的入住體驗。

Response from Property: Dear Guest, Thank you so much for your high praise and recognition of our hotel, calling us "the best hotel in Fenghuang." This is a tremendous encouragement and impetus for all our staff. We are delighted to learn that you enjoyed a room upgrade during your stay and raved about the spaciousness, excellent views, and large balcony. We are committed to creating a comfortable and scenic living environment for our guests, hoping that every guest can fully enjoy the unique beauty of Fenghuang from their room. You mentioned the abundant breakfast, which is the result of our culinary team's meticulous preparation. From the selection of ingredients to the combination of dishes, we strive to meet the diverse tastes of our guests and start your day right. The warm and attentive service from the front desk and butler made you feel right at home, which reflects our service philosophy. We always require our staff to treat every guest with sincerity and enthusiasm, responding promptly to and meeting everyone's needs. Your satisfaction is our driving force. We will continue to maintain and improve our service quality, and we look forward to you choosing our hotel again when you visit Fenghuang, so that we can create more wonderful memories for you!

Response from Property: Thank you so much for your high praise and recognition of our hotel! Your affirmation of the room's comfort, complimentary room upgrade, and cleanliness is the greatest encouragement to our service quality and housekeeping management. Although the hotel is located in the mountains, we are always committed to creating a tranquil and pleasant environment for our guests. We are delighted that you can enjoy a peaceful rest. The complimentary forest hot spring experience is one of our carefully crafted special services, and we are honored that it brought you a relaxing and enjoyable experience. The rich and delicious complimentary buffet breakfast also reflects our commitment to attentive service and attention to detail. Your satisfaction is our driving force, and we sincerely look forward to your next visit. We will provide you with even better service and improved facilities to create an even more unforgettable stay!