My friends and I, a family of three plus myself, booked two rooms. Our flight was delayed, so we didn't arrive until 2 AM, and that's when a series of unpleasant events began. First off, definitely avoid Room 8, the triple room!
1. The front desk staff initially gave us the wrong rooms. My husband and I only realized this after we had already huffed and puffed our luggage up to the fifth floor. The family of three on the second floor had already unpacked their suitcases and decided not to bother switching – they were too tired, and had a hot air balloon ride scheduled for the next day.
2. As soon as I entered the room and went to the toilet, I found it was full of tiny flying insects. It was absolutely disgusting; I didn't even dare sit on the toilet. They sprayed insecticide the next day, but that didn't erase the feeling – I still didn't want to go into the bathroom!
3. Just as I was about to lie down, I noticed debris falling from the ceiling (picture three). When we called the front desk, they said it was 'characteristic of a cave room.' Picture one shows the blanket the next morning – it was ridiculous! I woke up with little bits of debris all over my clothes and in my neck, and even in my water glass on the table.
4. The lighting in the room was incredibly dim. We had to use our phone flashlights to find things in our luggage. Is that even normal?!
5. The next morning, as soon as I opened the door, there was a whole swarm of tiny flying insects right outside the room. I almost laughed, it was so infuriating.
We had booked for two nights. After waking up from the first night and returning from the hot air balloon ride, we asked to check out a night early. However, the hotel would only refund our room, not our friends' room. Since we had rented a car, splitting up would have been very inconvenient, so we just had to endure it and stay. Later, the platform tried to mediate for us, but the hotel refused to offer any compensation, and their attitude during on-site communication was also very poor.
There were a few good points though. The rooftop platform for watching the hot air balloons was lovely, with lounge chairs and rocking chairs. The breakfast drinks were good, the location was quiet yet close to the center, and the soundproofing was decent. Still, everyone should choose this hotel very carefully.
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