Hyatt Place Greenville Haywood

Lydia, the front desk attendant, was wonderful. She had a warm friendly demeanor. She was so welcoming and kind. I truly appreciated her after a long drive.

Rooms were very comfortable, clean, and spacious. Ongoing hotel renovations limited the services available and limited parking areas at this time.

Hotel is under renovations. There were a mound of mattresses outside our window. I booked the room with a king. We got 2 queens. Floors were dirty. Never again

The staff was absolutely wonderful. They were so very pleasant and nice and helpful. However, when we checked in there is a huge cockroach on the floor that was thankfully dead but that really bothered me. There are also multiple stink bugs crawling in the window area and it didn’t seem like the floor had been vacuumed.

I found this hotel to be out of date. They did have a crew working on the outside of the building. The room was ok... not enough lights, the coffee maker was not working. The worst part of this room - how could the bathroom sink be part of where the others are sleeping???

A lot of construction goin on which I feel they should let u know at booking elevators was broken or very slow I asked to be moved to the 1st floor because of that well the air didn’t work in the 1st floor room mean while I gotta wait until they finish there line to get my stuff together after a long day of work the guy or girl at the front desk asked a co worker to help cuz it looks bad with me standing there my room wasn’t cleaned u can tell it was a rush job I will not be back

The property was under construction which made it look like an eyesaw both lnside and outside. We were booked in an old room and it was full of carpet and furniture stains and was very smelly. Requested a different room and was given a renovated room which was a bit better but still disappointing as some of the furniture still looked old and worn out. Only 1 working elevator which was quite shaky and scary. Room sevice did not clean our room. Made a report to the hotel manager at checkout. She emailed me to let me later in the day to let me know she reached out to you guys and you will be issuing a 1 night refund plus applied taxes. Please issue refund ad soon as possible. That will be a well deserved compensation for all the inconveniences. Thank you.

Upon arriving at the hotel, we had to search for parking. There were probably 25-30 spaces available for guests to park and the rest of the, already small, lot was full of construction vehicles and debris. There was no outside lighting and the area was heavily treed, which is lovely, but the trees are in bad shape and don’t allow for any ambient lighting either. When I suggested to the front desk person that these were disconcerting things that should be addressed, she said simply that management keeps saying that improvements are coming and that she too feels unsafe parking and entering the hotel. When I said that I would be complaining and writing a bad yelp review, she said that mine wouldn’t be the first. The elevators are terribly slow. The carpet in our room was ripped. The mattress on the sleeper was stained and there was no bedding. The bathrooms are small and uncomfortable with no ventilation for the steam from the shower. The shower had, what appeared to be, mold/ mildew. We went to the pool the following day and my nephew found two roofing nails on the pool deck and a piece of curled sheet metal IN the pool. There were no towels by the pool and there were yellow jackets in the bushes by the fencing. The positive aspects were the staff. Adele was very pleasant and always smiling and talked with my young nephews quiet amiably. Several other staff members were friendly and provided decent service. The breakfast was good and the water pressure amazing

This property was undergoing construction and had no light in the parking lot after dark.