Anonymous User
May 10, 2024
I have time to make up my comments today.
It's basically injury + trea**ent!
Injury: I don't know how the edge of the carpet was connected, there was a nail left, the reaction was fast, only a little blood shed!
Trea**ent: At the beginning, I said that I gave photos, but the trea**ent staff didn't find it. When I came back at night, I checked and it was still there - if I hadn't stayed for two consecutive days, someone would definitely have pricked my foot later - so I called the front desk (I was a little angry at the time), and the front desk said "the maintenance depar**ent is off work" and even said that they would deal with it tomorrow! I said, are you planning to let me stay in a room with safety hazards? So I called the cleaning lady to "visit the thatched cottage three times" - first to confirm the nails, second to check the pliers, and third to check the mat! Because I was a little unhappy, I asked the front desk to replenish the disinfectant that should have been sent proactively! I was kind-hearted the night before and thought, "It's troublesome to ask someone to deal with it and send medicine in the middle of the night. Let's talk about it tomorrow! Anyway, it's not serious."
Then, the front desk who took over kept chatting with me and apologizing to me. I even excitedly said such passionate words as "In my personal name..."...! Until I thought, "Are you bored sitting at the front desk?"
Later, when I left the next day, the hotel apologized further and expressed its sincerity (see the picture below for details↓)!
I have said before about the overall evaluation of the hotel. In terms of regionality, the price-performance ratio of hotels of similar specifications can beat more than 80% of its peers. In the local segment of the hotel, it leads the price-performance ratio.
But in the end, such a thing happened, which was really unexpected and should not have happened!
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