I'm giving the service a 2-star rating, with one star solely for allowing me a 30-minute late check-out. Besides its good location, I can't think of anything else that warrants a higher score for this place. Perhaps it shouldn't even be called a hotel; 'guesthouse' would be more fitting.
1. The room was advertised as 28 sq.m., but in reality, I doubt it was even 18 sq.m. The bathroom, in particular, was pathetically small.
2. The mattress, along with the entire bed, wobbled. I'm not particularly heavy, but even a slight turn in bed would make the whole thing shake.
3. The front desk staff seemed to be in a terrible mood during check-in.
4. Mobile signals (Unicom, China Mobile, Telecom) were all very poor in the room. Even with full Wi-Fi signal, the internet speed was incredibly slow – I'm not sure why (see image 3, it just wouldn't load).
5. The facilities are outdated; the showerhead and other fixtures were covered in rust stains, looking very dirty.
6. The air conditioning sounded like a small fan blowing all night.
7. The conditioner bottle was empty, which shows that it wasn't checked or refilled during cleaning.
Furthermore, there were issues like one of the elevators not registering floor selections. How can a hotel like this, with all these problems, still operate under the name of the White Swan Group?
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