Home2 Suites by Hilton  Hangzhoudong Railway  Station

Home2 Suites by Hilton Hangzhoudong Railway Station Reviews

Home2 Suites by Hilton Hangzhoudong Railway Station

Building 4, Fuyi Garden Center, the intersection of Huanzhan East Road and Hexing Road, Shangcheng District, Hangzhou City, Zhejiang Province, Hangzhou, ChinaView Hotel Details
Home2 Suites by Hilton  Hangzhoudong Railway  Station
Home2 Suites by Hilton  Hangzhoudong Railway  StationHome2 Suites by Hilton  Hangzhoudong Railway  StationHome2 Suites by Hilton  Hangzhoudong Railway  Station
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Home2 Suites by Hilton Hangzhoudong Railway Station Guest Reviews

4.7/5
Amazing
1510 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(1510)
Positive reviews(1462)
Reviews with photos/video(288)
Awesome amenities(194)
Convenient location(189)
Delicious breakfast(148)
Easy to get around(135)
Friendly front desk staff(133)
Close to train station(54)
Perfect for business trips(37)
Tasty coffee(12)
Negative reviews(48)
Guest User
Cozy Double Room
Stayed in 2023年10月
Couples
3 review
2.7/5
Posted on 2023年10月24日
It is a brand new hotel with a modern and stylish design which is very impressive, the location is good and requires only 15 mins walk from the train station. However, regarding the facilities and services, I can tell that it is totally not ready. Firstly, the telephone in my room wasn't working from time to time. Then the coffee machine wasn't working we tried for 30 mins, and we asked to change to a workable one but 2 men came to our room and then checked and tested the coffee machine for another 20 mins before bringing the new one to us. The most ridiculous scenario was that the air-con of our room wasn't working and we didn't even get notified or solutions. The room temperature was kept at 25 degrees with no wind for the whole night so I needed to open a window during my sleep. The next morning the room temperature rose to 28 degrees I couldn't stand it and kept sweating after my bath when I was getting ready to check out. A cleaning lady who was cleaning the next room was very nice to offer us an electric fan, which I much appreciated for her kindness. She tried to call a technician to see whether the air-con issue could be solved or not, after 30 mins, one man came up and told me that the air-con was leaking that's why they needed to shut down the air-con for the entire building, he didn't even try to solve the problem and he just left after telling me the truth. Anyway, I left your hotel with a sweaty body.... It is totally out of my expectations of Hilton's group as it is an international brand. Seems like the facilities and staff of the hotel were not ready and it really ruined my impression of Hilton's group.
Response from Property: Dear friends, we are deeply sorry for your experience this time, and thank you for your valuable suggestions. We will certainly strengthen the training of our employees, enhance the service awareness of each employee and the ability to solve problems, and ensure that similar things will not happen, please believe us.Wish you peace and joy, warm life!
Guest User
Cozy Double Room
Stayed in 2024年1月
Business travelers
6 review
4.5/5
Great
Posted on 2024年1月22日
A nice and new hotel in the business district. 10 min walk to east station, very easy. Clean hotel. Breakfast is also fine. Would stay there again.
Response from Property: Dear friends, hello! See your love for Home2, we really overflow words, but still failed to get your 5 points praise, a little unhappy ~ but it doesn't matter, next time you can tell us when you do not thoughtful place, next time must come oh ~ I wish you happy every day.
Qasem Alghanem
Cozy Double Room
Stayed in 2023年10月
Business travelers
4 review
3.7/5
Posted on 2023年10月12日
It's comfortable place quite Room is big I really feeling comfort But wifi not good And breakfast need some more variety and focus on middle east customer
Response from Property: Dear guest, thank you for choosing HOME2! We will accept your valuable suggestions, and have fed your comments back to the engineering Department, and will strengthen the wireless network connection of foreign guests in the future!
Guest User
Cozy Double Room
Stayed in 2024年3月
Business travelers
1 review
5.0/5
Outstanding
Posted on 2024年3月25日
hotel use robot delivery very nice and efficiency.
Tsung Wei Hsu
Deluxe Room (Double bed)
Stayed in 2024年4月
Business travelers
15 review
5.0/5
Outstanding
Posted on 2024年4月16日
Great service
Guest User
Cozy Double Room
Stayed in 2023年12月
Couples
10 review
5.0/5
Outstanding
Posted on 2024年1月22日
Excellent location
Response from Property: "Charming red and white flowers, the wind is fragrant", thank you for choosing to stay in Home2, and we are very happy to get your recognition, we will continue to work hard to bring you a more interesting immersion experience journey. Wish you peace and joy, warm life!
Guest User
Cozy Double Room
Stayed in 2024年3月
Business travelers
24 review
5.0/5
Outstanding
Posted on 2024年3月20日
Good enough
ckkim
Cozy Double Room
Stayed in 2023年9月
Business travelers
12 review
5.0/5
Outstanding
Posted on 2023年9月8日
Nice and good location
Guest User
Guestroom (Double bed)
Stayed in 2023年5月
Business travelers
21 review
5.0/5
Outstanding
Posted on 2023年5月15日
Good and nice place to stay
Response from Property: Thank you for your love for us, We will work harder to provide quality service for every guest, Look forward to your next visit, We will be there or not.
Future generations
Cozy Double Room
Stayed in 2023年4月
Business travelers
8 review
5.0/5
Outstanding
Posted on 2023年4月20日
Service nice n good
🐶anxiaoping🐈
Cozy Double Room
Stayed in 2024年5月
Business travelers
195 review
4.7/5
Amazing
Posted on 2024年6月1日
Advantages: Very satisfactory, very close to Hangzhou East Station, just a ten-minute walk, basically you can look up when you walk out the door, suitable for catching the high-speed rail! Quiet, overall sound insulation is good, except for the loud opening and closing of the door in the next room, there is no other noise. The room is spacious, fully equipped with a microwave and capsule coffee. The MixC is nearby, and there are many choices for eating and drinking. Whether it is a business trip or travel, the cost performance is very high! Disadvantages: The room decoration smells very strong, the air conditioning is average, the shower water pressure is low and the mode adjustment button is broken. Finally: Thank you to the front desk lady for helping with the free upgrade
Original TextTranslated by Google
Response from Property: Dear friend, thank you for choosing to stay at Homewood Suites by Hilton and for giving us your valuable suggestions. We will continue to work hard to bring you a more interesting immersive experience. You can try our smart rooms next time you stay. The room is 35 square meters and has a suite-style design. In addition, each hotel room's shower room is separated from wet and dry and is equipped with smart toilets, capsule coffee machines, microwave ovens, living bars and other smart residential-style facilities and equipment, as well as smart sofa beds in the Le Yi area. A gathering space composed of a universal wheel desk, a luggage stool and a desk; an additional multi-functional luggage stool and wardrobe, two luggage stools, two wardrobes, plenty of storage space for family travel! The top floor is equipped with a self-service laundry room, dryer, gym, etc. There are also various other room types for you to choose from, and the maximum room area is up to 65 square meters. Looking forward to meeting you next time~
Guest User
Guestroom (Double bed)
Stayed in 2024年5月
Business travelers
1 review
5.0/5
Outstanding
Posted on 2024年5月29日
The front desk staff Geng Ruiqi, Li Xueqing and Li Yan had a very good service attitude. They arranged a quiet room on a high floor for me. The room I stayed in was bright and comfortable, with complete facilities and equipment. It was a very satisfactory stay.
Original TextTranslated by Google
Response from Property: Dear old friend, hello! We are really happy to see your praise for us. Providing meticulous service to every friend is our lifelong pursuit. Thank you again for your support and love for us. Thank you for choosing Home2 again. I hope to see you again next time. We are waiting for your visit with hot tea. See you next time.
Michaelllllll
Guestroom (Double bed)
Stayed in 2024年5月
Other
2 review
5.0/5
Outstanding
Posted on 2024年5月28日
The room is very clean. The breakfast is very delicious. The facilities are complete. The wife is very smooth. The lobby is clean and tidy. The drinking water bar is very good and free. The price-performance ratio is very high. The front desk is July Xiaoyu. The service is good and satisfactory. I will stay here next time
Original TextTranslated by Google
Response from Property: Dear old friend, hello! We are really happy to see your praise for us. Providing meticulous service to every friend is our lifelong pursuit. Thank you again for your support and love for us. Thank you for choosing Home2 again. I hope to see you again next time. We are waiting for your visit with hot tea. See you next time.
Xiatiandefenge
Guestroom (Double bed)
Stayed in 2024年5月
Solo travelers
3 review
5.0/5
Outstanding
Posted on 2024年5月24日
I came back late on this business trip. I told the front desk to pack my luggage and put it at the front desk. The front desk service was very good. The beautiful girls Xueting, Xiaoyu, Xiaoyan and Xiaoluo all provided very good service. The decoration style of this store is very good. The breakfast has many varieties and is very good. The price-performance ratio is very high.
Original TextTranslated by Google
Response from Property: Hi, friend, we are very touched to see you praise Home2 so seriously! We are in a prime location, only about 10 minutes' walk from Hangzhou East Station. The Oasis Lobby can meet your needs, and there is a free coffee bar for every guest staying in the hotel. The room design style is simple and smart. In addition, we have conveyed your praise for the lobby lady and brother. Thank you again for your love for Home2, we will continue to work hard and look forward to meeting you again, Home2, we will see you there!
Denghuohuohuole
Cozy Double Room
Stayed in 2024年5月
Business travelers
13 review
4.8/5
Amazing
Posted on 2024年5月14日
In the beautiful city of Hangzhou, there is a newly opened and highly acclaimed hotel - Hilton Hangzhou East Station. As a young and vibrant hotel, it provides first-class service and comfortable accommodation, attracting the favor of countless travelers. I recently had the opportunity to experience this hotel, and I will share my experience of staying here. First of all, the hotel is in a prime location, only a 5-minute drive from Hangzhou East Station, with convenient transportation. Walking into the hotel gate, a fresh breath hits you, and the environment here is very clean and comfortable. The facilities and equipment in the room are complete, the beds are comfortable, and the bathroom facilities are clean and tidy, giving people a brand new feeling. It is worth mentioning that the hotel's service is excellent. Xiao Li, the supervisor at the front desk, is warm and thoughtful, and can provide thoughtful help to every guest. Once, I helped the elderly at home to check in. Supervisor Xiao Li not only carefully arranged a suitable room for us, but also stayed with the elderly, caring about their physical condition, which made people feel warm. In addition to the front desk service, the hotel's dining facilities are also worth mentioning. The hotel has multiple restaurants and bars, offering a variety of food. Here, you can taste authentic Hangzhou dishes and enjoy Western cuisine. In addition, the hotel also provides 24-hour room service, so that guests can get timely help when needed. In addition to hardware facilities and services, the hotel's software environment is also impressive. The hotel staff cooperate well with each other and work efficiently, allowing guests to enjoy efficient services. In addition, the hotel also regularly organizes various activities, such as employee talent shows, birthday parties, etc., which enhances the sense of belonging of employees and brings more surprises to guests. During my stay, I was very satisfied with all aspects of Hilton Hangzhou East Station. Here, I felt the meticulous care and care, which made me deeply feel the warmth of home. I believe that this is a good choice whether it is a business trip or a leisure vacation. In short, Hilton Hangzhou East Station has won my high praise for its new facilities, high-quality services and comfortable environment. I believe that this hotel will definitely be your ideal place to stay in Hangzhou. Whether you are on a business trip or a leisure vacation, this will be a witness to your unforgettable journey. Share the good times of Hilton Hangzhou East Station
Original TextTranslated by Google
Response from Property: Dear friends, thank you for choosing to stay at Hilton Garden Inn and for your valuable suggestions. We will continue to work hard to bring you a more interesting and immersive travel experience. Next time you stay, you can try our smart room, which is 35 square meters in size and designed as a suite. In addition, each room in the hotel has a dry and wet separation shower room and is equipped with a fully intelligent toilet, capsule coffee machine, microwave oven, living bar and other smart and characteristic facilities and equipment for travel. The smart sofa bed in the Leyi area, the gathering space composed of a universal wheel office desk, luggage stool and desk; additional multi-functional luggage stool and wardrobe, two luggage stools, two wardrobes, and sufficient storage space for family travel! The top floor is equipped with a self-service laundry room, dryer, gym, etc. There are also other diverse room types for you to choose from, and the maximum room area is up to 65 square meters. Looking forward to seeing you next time~