Grand New Century Hotel Canal Hangzhou Reviews

This hotel is a hidden gem..we went to hangzhou for our daughter’s birthday and stayed here for 3 days.. They gave us a room upgrade to a family room,they even surprised us with a birthday cake and a toy for my daughter.. The breakfast is also very good,lots of western options too..they have a play area for kids which is amazing! Only drawback is that its a little far from metro but if you are planning on going around using car then its no problem! Highly recommend this hotel for your next stay!

Great staff. Good buffet. Rooms fairly clean.

very good

OK，，，，，，，，，

The hotel room is very big, there are parks nearby, there are many flowers and plants, you can see beautiful scenery at night, the hotel butler is also very considerate, the service is good, it is very convenient to go anywhere nearby, I will come again next time~

The lobby is very clean and the room is large. There are welcome fruits that will be delivered to your door. The waiter's attitude is very good. Overall, the experience is very good and I will come again next time! There is a direct drinking water purifier in the room

I came to the West Lake and stayed in the hotel very comfortably. There was a large bathtub in the room, which was very comfortable. What was surprising was that there were also places for children to play and exercise. The breakfast was a buffet with many varieties. The cruise provided by the hotel was very good. We also took the cruise to the Three Pools Mirroring the Moon. I was very satisfied with this trip, and the parking was also satisfactory. The service of the staff was very good! I will book this hotel again when I come to Hangzhou if I have the chance.

Beautiful environment, convenient transportation, warm service, the best choice for business travel. The hotel has a full range of dining options to meet the taste needs of different groups. Highly recommended. The key is the price.

The hotel facilities are a bit old-fashioned but it does not affect the check-in and use experience. The software services are very good! Because I wrote the check-in requirements when I booked, I was upgraded to a high floor for free when I checked in. The view overlooks the Chengbei Gymnasium and the canal, which is very good! The only thing is that the hygiene is not detailed enough. Dust can be seen everywhere on the chairs and corners. There are a lot of hair on the floor of the children's playground. I hope it can be more detailed!

There are many waiters with good attitudes. Check-in is fast and the room can be checked in very clearly. The room is also very comfortable. It is very suitable for business trips and travel. There is also free parking. It is recommended.

The waiters are very nice. You can store your luggage at the door, which is very convenient and fast. The room is also very comfortable. There is free parking. There is also a park nearby, which you can see from the room. It is very beautiful!

The lobby is very clean, the scenery nearby is very beautiful, there is a big park outside, and it is very convenient to take a taxi. You can get on the taxi directly at Gate 3. This way, you don't have to worry about going anywhere! Hahaha, the service is also very good, I recommend staying in this hotel.

emm This room type originally had a shuttle bus for Jay Chou's concert, but they called me the day before they left and told me that I couldn't go. They asked me to take a taxi in the nearby business district and they would reimburse me. But there were so many people after the concert. I almost missed the last bus when I got on the subway. I was not familiar with Hangzhou and didn't know where the business district was. It was late at night when the concert ended. I found a random exit and waited for a long time to get a taxi. It was raining heavily that day and I was soaked. In the end, I thought they would transfer the money directly to me, but I didn't expect to pay cash. Cash is actually quite troublesome. And there was no midnight snack. The environment was not bad except for a small puddle of water in the toilet. The support items were small clip tattoo stickers. The breakfast was delicious.

1. Overall, it was very bad, very bad! 2. Let me elaborate. First, I booked a suite, which cost about 1,000, which was not cheap. When I arrived at the room at night, there was a damp smell, which was very unpleasant, so I asked waiter A to change the room and added me on WeChat so that I could contact him directly on WeChat if I had any questions. The room was not good, which was the first point of the bad experience. 3. It was still this waiter A who asked me if I needed milk delivered at night. I did. Then around 10 o'clock in the evening, I was in the room inside the suite, watching TV, and heard a slight sound, so I went out to see, and saw waiter A came in directly. I was very speechless, invading customer privacy, shivering, and as a result, I had to turn on the lights all night, and the hotel's sound insulation was not good. I didn't sleep all night, worried that someone would come in again! This is the second point of the bad experience! 4. After communicating with the hotel, the hotel staff's quick response ability was very poor, and they failed to provide a solution. They also said that they would wait until the next day to deal with it. The solution for the next day was still breakfast or a bottle of red wine. What is the main purpose of my package with breakfast? The manager who communicated with me had a bad attitude and said that I was making trouble for no reason. He said that it was in accordance with the procedures for the waiter to enter the room in this way. This is the third point of rubbish. 5. The facilities are old and there is no plug at the bedside, which is rare.