Hangzhou Shusheng Longjing Hotel Reviews

Response from Property: 尊敬的賓客，非常感謝您的暖心好評！很高興您喜歡咱們酒店清幽雅緻的環境和專屬茶園景緻，沉浸式感受山林茶韻十分愜意。早餐品類豐盛齊全，本地特色小吃也深得您的喜愛，我們始終用心備好每一份美味。也特別感謝您認可小李的貼心服務，因您到店較晚貼心為您升級庭院房型，閑坐庭院靜謐安逸，很適合靜心放空放鬆身心。期待您下次再來品茶棲居，常來慢享山間慢時光！

Response from Property: Dear Guest, thank you so much for choosing to stay at Shusheng for three consecutive days! We are truly delighted that you had a comfortable and pleasant stay throughout! Our hotel boasts an elegant garden-style courtyard, tranquil and serene. Even our ground-floor rooms are kept spotless and free of mosquitoes, ensuring a safe and comfortable environment for your stay. Every staff member at the front desk and restaurant is dedicated to providing guests with the warm and attentive service of family. We also especially appreciate your positive feedback on our butler, Junjun (Xiaomei). We will respond promptly to your needs and strive to provide meticulous service in every detail. It was an honor to spend three wonderful days with you, and we look forward to welcoming you back to Shusheng to enjoy the tranquil courtyard lifestyle. We eagerly await your return! 😊

Response from Property: 尊敬的賓客，感謝您選擇杭州殊勝龍井酒店！殊勝龍井是西湖風景區內的一家茶文化主題酒店，環境清幽；在這裏隨處都可以看到茶的痕跡。大廳的迎客茶，房間的免費茶包和茶具，户外的私家茶園，彷彿置身於茶的世界。周邊有靈隱寺、西湖、植物園等景點，植被茂盛，環境清幽；我們花園餐廳早上是中式自助早餐，其中的葱油拌麪堪稱一絕，深受客人青睞，非常值得嘗試；除此之外，手工豆漿、湯麪等也是早餐一大特色，為了更好的服務客人，酒店的管家團隊大力推行一站式的管家服務，入住期間有問題都可以及時跟管家保持聯繫，我們管家也一定會竭盡所能的幫您排憂解難，讓客人在酒店有家一般的温暖是我們的共同追求，您的鼓勵是我們不斷前進的動力，感謝您對管家君君和酒店的喜愛，期待您和親朋好友再次相約杭州，相聚殊勝！

Response from Property: 尊敬的賓客，非常感謝您抽出寶貴時間，細緻分享本次入住的真實體驗，很抱歉因客房噪音問題，打亂了您安靜舒適的休憩節奏，沒能為您帶來滿分的入住感受，我們對此深感抱歉與自責。十分遺憾本次會議活動安排，恰巧讓您的房間臨近會議室區域，早間參會人員通行交談、開關門聲響，以及晚間用餐產生的環境雜音，長時間影響到您的休息，破壞了本該放鬆的住宿氛圍。我們深刻意識到，安靜的住宿環境是入住體驗的核心，會議室客流帶來的噪音管控不到位，是我們服務管理上的疏漏，我們虛心接納您的全部批評。酒店本身一直致力於為每位客人打造靜謐愜意的入住環境，針對您反饋的會議期間噪音問題，我們已立刻進行專項優化調整：後續大型會議接待會提前做好客房分區安排，遠離休閑客房區域；同時加強走廊、公共區域輕聲提示，對會議室周邊客房增加隔音防護提醒，約束公共區域喧嘩行為，全方位減少外界雜音干擾。此次不佳的入住經歷我們銘記於心，後續會持續完善環境管控與細節服務，杜絕同類問題再次發生。我們真誠期盼能收穫您一次再次蒞臨的機會，下次我們會為您優選安靜景觀房型，用心彌補本次的遺憾，以更細緻、更貼心的服務，讓您感受酒店原本的舒適與靜謐，祝您生活愉快！

Response from Property: Dear Guest, thank you so much for your detailed and thoughtful review! We are especially delighted that you appreciate our hotel's excellent location and are very satisfied with the value of the set menus at the restaurant right outside the hotel. We are so relieved that you enjoyed your meal and found it convenient for you to get around. We also appreciate your high marks for our service and facilities; your encouragement is truly heartwarming! Regarding your minor concerns about the room size, the standard facilities, and the soundproofing, we have carefully noted them and forwarded them to our engineering and housekeeping teams. We will gradually optimize and upgrade these details, strengthen soundproofing maintenance, and renovate facilities to make up for any shortcomings in providing you with a perfect experience. We look forward to your next visit and stay, witnessing our progress. We wish you all the best! 🌸

Response from Property: Dear Guest, thank you so much for your thoughtful and comforting review! We are delighted that you enjoyed our food – it was light, flavorful, and perfectly balanced, making for a comfortable and worry-free dining experience. The soft mattress provided a comfortable and restful sleep, and the clean and simple facilities made the stay exceptionally comfortable and pleasant. The fragrant wisteria in the courtyard in spring created an elegant atmosphere, allowing you to immerse yourself in a poetic stay, which made us very happy. The hotel is conveniently located between West Lake and Lingyin Temple, making it easy to walk, cycle, or take public transportation, allowing you to enjoy the scenery and seek blessings at your leisure. We are honored that you appreciated our location. We are also sincerely grateful for your praise of our butler, Junjun, who thoughtfully sends daily weather updates and helpful reminders, integrating meticulous care into every detail. We will pass on this recognition to her and use it as motivation to continue providing excellent service. We eagerly await your next visit to enjoy the fragrance of flowers and the beauty of nature, to slowly appreciate the courtyard's charm, and to peacefully enjoy your stay. Wishing you good health and happiness year after year 🌿

Response from Property: Dear Guest, thank you so much for your recognition and such thoughtful review! We are delighted that you appreciated our excellent and quiet location, where you could enjoy tea in a relaxed and leisurely atmosphere at Datang. We also thank you for liking our loft room, which is perfect for families, with its double beds making it more comfortable and convenient for everyone. We always strive to do our best in every thoughtful detail, from the warm and nourishing white fungus soup served in the evening to the special breakfast from the tea garden, and especially the delicious bowl of noodles. Your positive feedback is truly gratifying. Every point of satisfaction you mentioned motivates us to continuously improve. We look forward to welcoming you and your family back to our home, where you can continue to enjoy comfortable and pleasant moments surrounded by the aroma of tea. We eagerly await your return!

Response from Property: 尊敬的賓客您好，非常感謝您細緻全面的走心評價！特別開心您認可咱們坐擁龍井村的清幽區位，靜謐宜居，步行便能慢逛西湖風光；也十分榮幸酒店自助早餐與晚餐的口味能收穫您的喜愛，舌尖上的美味能讓旅途更舒心，我們倍感欣喜～滿分的環境認可與暖心服務肯定，也讓全體小夥伴備受鼓舞。同時，我們誠懇接納您提出的寶貴建議：淋浴間漏水問題已第一時間安排工程人員上門檢修整改；關於洗衣房設備少、使用時段受限、噪音困擾的優化提議，我們已完整記錄並上報管理團隊，後續會認真研討增設洗護設備、延長使用時長、調整安放區域的可行方案，全力完善配套細節。深知目前設施還有提升空間，我們定會用心整改優化，補齊短板。真誠期盼您下次再來龍井品茶逛湖，親身感受我們的升級改變，祝您旅途順遂，萬事安好🌿

Response from Property: 感謝您的用心好評！很高興我們的管家服務、乾淨環境和茶園早餐能給您帶來治癒的體驗。綠豆糕與靈隱十八籽、旅拍時光能成為您旅途裏的小美好，我們也倍感欣慰。期待與您再次相遇，祝您萬事順意～

Response from Property: 尊敬的賓客，非常感謝您給出真實細緻的 評價，坦誠分享入住感受，我們由衷感激🙏高興您認可咱們的床品質感、園區環境與貼心服務，也滿意咱們的早餐品質；酒店坐落靈隱景區內，步行便能抵達古寺山林，鬧中取靜、清幽雅緻，能讓您偏愛這份靜謐出行，我們十分欣慰。關於您提到的隔音問題，我們誠懇接納。受老宅建築結構與原生布侷限制，確實存在先天短板，我們早已在持續優化軟裝隔音、加強客房巡檢；也特別感謝您貼心給出選房小建議，後續預訂可隨時提前告知偏好安靜房型，我們會優先為您安排清幽樓棟，最大程度提升入住靜謐感。您的客觀點評是我們進步的關鍵，我們會繼續守住床品、餐食與服務優勢，持續打磨細節。真誠期待您下次再來靈隱祈福小住，感受我們一步步優化後的貼心體驗！

Response from Property: 尊敬的賓客，非常感謝您的認可與真實反饋！很高興我們員工的熱情服務能讓您滿意，也謝謝您對酒店周邊環境的肯定。對於您提到的隔音問題，我們非常重視，也深感抱歉。我們已將此問題記錄並持續優化改進，努力為每一位客人營造更安靜舒適的入住環境。再次感謝您的坦誠意見，期待您下次再來，能感受到我們的進步與提升，祝您旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您抽出寶貴時間分享此次入住體驗！很高興我們酒店温馨舒適的房型能契合您親子出行的需求，讓旅途倍感輕鬆愜意。感謝您對前台服務、酒店環境和地理位置的認可，酒店毗鄰各大景點，出行遊玩十分便捷，非常適合家庭出遊。也很開心您喜歡酒店獨有的茶園景緻，閑時漫步茶園，沉浸式感受山野綠意與自然清幽，也是我們想帶給每位客人的專屬慢生活體驗。您的滿意是我們前進的最大動力，我們會繼續用心做好細節服務，期待您和家人下次再來小城度假，常回來看看！

Response from Property: Dear Guest, thank you so much for your kind review! We are delighted that you enjoyed the hotel's tranquil environment and appreciate your recognition of our attentive service. The hotel is conveniently located near Hangzhou Flower Nursery and West Lake, approximately a 20-minute walk away, making travel easy and pleasant. We are delighted to have made your trip more convenient. Knowing it was your child's birthday, we were especially happy to be able to decorate the room and give the birthday child a small surprise. We hope this warm and wonderful experience will become an unforgettable memory for you and your family during your trip. Thank you again for choosing and recognizing our value. We look forward to seeing you again by West Lake and welcome you and your family to visit us once more!

Response from Property: Dear Guest, Thank you so much for your thoughtful review! We are delighted that you were satisfied with our convenient transportation, clean and bright room, and authentic Hangzhou-style breakfast. We especially appreciate your praise for our housekeeper, Jiayuan, who thoughtfully arranged for a teacup to be replaced free of charge. This demonstrates the warmth and care we strive to convey, and we have already passed on your positive feedback to her – it's the best encouragement for her! Your recognition is our greatest motivation. We look forward to providing you with a comfortable stay here again when you visit Hangzhou. We wish you all the best and a pleasant journey!