Bokai West Lake Hotel (Hangzhou Hubin)

Bokai West Lake Hotel (Hangzhou Hubin) Reviews

Bokai West Lake Hotel (Hangzhou Hubin)

No. 32 Qingnian Road, Hangzhou, ChinaView Hotel Details
Bokai West Lake Hotel (Hangzhou Hubin)
Bokai West Lake Hotel (Hangzhou Hubin)Bokai West Lake Hotel (Hangzhou Hubin)Bokai West Lake Hotel (Hangzhou Hubin)
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Bokai West Lake Hotel (Hangzhou Hubin) Guest Reviews

4.4/5
271 review
Verified reviews
Location4.4
Amenities4.2
Service4.5
Cleanliness4.4
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All Reviews(271)
Positive reviews(262)
Reviews with photos/video(61)
Convenient location(57)
Easy to get around(40)
Great value for money(26)
Close to metro(26)
Friendly front desk staff(17)
Many dining options(12)
Shower difficult to use(7)
Many amenities(6)
Negative reviews(9)
Guest User
Comfy Queen Room
Stayed in Mar 2024
Friends
3 review
3.2/5
Posted on Apr 4, 2024
This is a smaller hotel that is good for a day/ two in hangzhou! Hotel is small and not the cleanest, with tighter space and slightly older furnitures and appliances.. amenities were provided and bed was comfortable
Response from Property: Hello! Thank you for staying at our Bokai West Lake Hotel. Our hotel is located at No. 32, Qingnian Road, Shangcheng District. It takes 10 minutes to walk to West Lake and 4 minutes to walk to Ding'an Road subway station. Our room is a bit old, but the room hygiene is still in accordance with the standard, and it is changed for each guest. The price-performance ratio is very high. We also urge the boss to speed up the upgrade to give more guests a better stay experience. We will definitely strengthen improvements and strive to do better. I wish you a happy life and everything goes well.
Anonymous User
Comfy Queen Room
Stayed in Dec 2023
Friends
13 review
4.0/5
Very Good
Posted on Dec 28, 2023
Room quite small if u have big luggage then its hard to move around but still manageable. Clean. Its depends on where u wanted to visit. I would say its located between west lake and nan song street. Overall satisfied. Basic room.
Response from Property: Hello! Thank you for your support and review of our hotel. Our hotel is located at No. 32 Qingnian Road, Shangcheng District. It is a ten-minute walk to the West Lake and a four-minute walk to the Ding'an Road subway station. Although the room is small, it is very cost-effective. It is the best choice for many business trips. We look forward to your stay again.
Guest User
Comfy Queen Room
Stayed in Jun 2024
Friends
3 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Location is very convenient, easy to go west lake, Qing he fang, Surround is Metro, Mall.. etc Good service and helpful guide from receiptionist
Response from Property: Dear guests: Hello! Thank you for choosing Hangzhou Bokai Hotel. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Hangzhou easy, pleasant and smooth.
Ms.Chen
Standard Triple Room
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on May 8, 2024
I'm going with my mom here, it's not that close to metro station. it's not so new building. the staff are nice, they try to be helpful.
Response from Property: Dear guests, hello! Thank you very much for staying at our Bokai West Lake Hotel and sharing your stay experience! We apologize for any inadequate service during your stay. If you encounter any problems with the guest room, you can give feedback to our front desk as soon as possible. Our front desk is on duty 24 hours a day! We will also help you solve the problem as soon as possible. We will also improve our own shortcomings and look forward to your visit again. I wish you a happy life and everything goes well.
Phillip andre westh
Comfy Queen Room
Stayed in Oct 2023
Solo travelers
12 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Incredible location, 1 km from West Lake, 350 meter to Metro line 1, and 1.5 km from Qin something shopping street. Managed to book a Wuzhen your, very helpful and patient when booking it (phone translations). Though tour was only available in Chinese. Was not an issue though, just did not get all the details of the first area for 1 hour. Rest of the time was free time to explore.
Response from Property: Thank you for your support and comments. Since you are a foreigner, our one-day tour to Wuzhen also has a Chinese tour guide. It is a bit inconvenient to communicate. I believe you will speak better in Chinese next time.
Yeo HL
Comfy Queen Room
Stayed in Sep 2023
Couples
20 review
4.0/5
Very Good
Posted on Sep 23, 2023
Hotel's on a quiet street with many shops nearby, fruits, bakery, Pharmacy n Supermarket, very convenient,short walk to Xi lake.. Rooms r clean, receptionist very helpful..
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. , I hope that our Bokai Hotel will be the warmest and unique one in your memory! Come back to Hangzhou Bokai Hotel often, and wish you well!
Chuniao
Boutique Twin Room
Stayed in Feb 2024
Family
1 review
3.7/5
Posted on Feb 7, 2024
Small room. Room is clean but dust under the bed. Convenient location to any main attractions by walk in 20-30 mins. Very close to MRT. No hot water to shower.
Response from Property: Thank you for your support and full recognition of our hotel. At this moment of bidding farewell to the old and welcoming the new, the bells are ringing and the Year of the Dragon is coming. May your new year be filled with joy and happiness and may all your wishes come true.
Anonymous User
Comfy Queen Room
Stayed in Jun 2023
Couples
5 review
4.0/5
Very Good
Posted on Jun 15, 2023
The location of hotel is easy to find and the staff at front desk is lovely. Checked-in process was quick. There’s no toothbrush in the room but can ask it from the front desk. Room’s big compared with the price so we designed to have the other night here too. But we found the small cockroach,used tissue be hide room front door and the hair on shampoo dispenser.
6/7
Anonymous User
Comfy Queen Room
Stayed in Mar 2024
Family
5 review
4.5/5
Great
Posted on Mar 13, 2024
Nearby attraction. There is a food store nearby. The staff is helpful.
Response from Property: Dear guest: Hello! Thank you for your strong support to our Bokai Hotel. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come here often! I wish you: smooth work and a good mood every day O(∩ _∩) O~
Mansour_HZ
Comfy Queen Room
Stayed in May 2023
Friends
15 review
4.2/5
Very Good
Posted on May 30, 2023
It's a good hotel. Location is great and it's got everything around: transportation, food, etc. It's also clean.
Response from Property: Dear Di Keguan, thank you very much for your support to the hotel. We are still a little bit disappointed that we did not get all 5 points of praise from you. It may be that the hotel still has something that is not in place. I hope that you will come again next time Arrival can point out our shortcomings to us, we will try our best to do better, we serve with heart so that every guest officer who comes to the store can feel the warmth of home, hope our service can bring you more surprises and Touched, looking forward to your next visit!
Guest User
Boutique Twin Room
Stayed in Jun 2024
Solo travelers
3 review
3.7/5
Posted on Jun 17, 2024
Easy access location. Friendly service 秦
Pannapat
Comfy Queen Room
Stayed in Mar 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 7, 2024
The location is great, so close to subway station
Guest User
Comfy Queen Room
Stayed in Sep 2023
Solo travelers
19 review
4.2/5
Very Good
Posted on Sep 16, 2023
Good hotel, nice room but all a bit old (especially bathroom) and the lack of any english at the reception is a bit of a let down
Response from Property: Dear guest: Hello! Thank you for choosing Bokai Hotel. We are glad that you had a pleasant stay in the hotel. Thank you for your support and trust in the hotel. We also thank you for your valuable suggestions for the hotel. We will continue to work hard. , providing you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
thebipolarboy
Comfy Queen Room
Stayed in Jan 2023
Solo travelers
10 review
4.5/5
Great
Posted on Jan 20, 2023
Staff are very friendly. The hotel is very close to the tourist sites in Hangzhou. Local coffee shops are just around the corner
Response from Property: Hello dear guests! It is a great honor to receive your full marks. We will work hard to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Ms M in Shanghai 59158
Comfy Queen Room
Stayed in Mar 2023
Couples
12 review
4.0/5
Very Good
Posted on May 18, 2023
Good value hotel, perfect for a weekend city break. Central location
Response from Property: Dear guests: Hello! Thank you for your strong support to our Bokai Hotel. Your satisfaction is the driving force for the hotel to move forward. Needless to say, it’s good to come here often! Wish: smooth work and good mood every day O(∩ _∩ ) O~