100 Reviews
Callaway Resort & Gardens
Pine Mountain|1.48km from Virginia Hand Callaway Discovery Center
My husband and I were originally going to stay until 8/22/22 but we chose not to due to the uncleanliness of the villa and issue with the door. The first issue I had with the villa was the fact that the door to 1052 was not locked and the latch was not across it. I was unable to lock it, so I called to report it and informed the lady that I did not feel safe at all. She said she would send a maintenance person to the villa to see if he could fix the door before contacting anyone at the front desk. I begin checking the closets, under the beds, the other doors and windows in the villa to make sure no one was in the villa (1051-1052) and to make sure all the other doors and windows were locked. The door located to the screened in porch behind the fireplace wall was unlocked as well, but I was able to lock it. Eli came down and was unable to lock the door after a few attempts. He finally pressed his weight up against the door and he was able to get it locked. He stated that the door had swollen from the rain and it was off track. I inspected properties for a living and this villa was not clean. Listed below were the issues with the villa 1051-1052: KITCHEN: (see pictures) 1. The paper towel holder in the kitchen had a dirt/brown stuff on the plastic top portion of it. 2. The stove was not clean. There was brown residue around the section where the time, bake, self-clean etc. is located in the crease of the rectangular. 3. The knobs on the stove had black stuff around them and on them that look like mold. 4. The receiver to the phone that hung on the wall in the kitchen had residue all over it to include the base of the phone as well. I did not use it because I have a cell phone. 5. There were brown burn marks on the vents on the oven. DIN/FIREPLACE: (see pics & video) 1. The little white lamp located on the table had black spots on it. 2. There were 4 areas on the fireplace with the holes in them were filled with spider webs that look like that have been there for ages. There are 2 located at the top of the fireplace and 2 located at the bottom of the fireplace and they are filled with spider webs. The one on the left side at the bottom even had a piece of read paper in it and the one on the right side at the bottom had a dead spider hanging in it. (I also have a video of the fireplace vents, which you can see all the spider webs in them better). UPSTAIRS BATHROOM: (see picture) The vent in the bathroom upstairs had mildew on the wall next to the vent, in the vent and water droplets on it. DOWNSTAIRS BEDROOM: (see pictures) 1. One of the extra pillows in the bedroom closet had dried up saliva all over it that left yellow stains on the pillow, which is disgusting. The pillow should have been thrown out and replaced immediately once the last guest checked out. From the looks of it, it seems that the pillow has been there for quite a while. 2. The bottom cloth/dust cover under the box spring on queen size bed closest to the closet, was coming 
Very Good
101 Reviews