Verified traveler
October 13, 2023
The woman at the front desk wasn't very friendly. I was in a good mood when I walked in, not so much when I walked out less than 5 minutes later. I mistakenly heard her say that I had booked a smoking room, and I asked her for non-smoking. She snapped at me that that's what she had said. I apologized and explained that I had been in and out of the mountains all day and couldn't hear well. She asked for my ID and I accidentally dropped it when I handed it to her. Again, I apologized. The following "Must have been a long drive today" comment was unnecessary and rude. Yes, it was a long drive and I was very tired, if she really needed to know. I hope that she has a better day today and works out whatever she was going through last night.