M1 Hotel North Point

I've never encountered such a terrible hotel. The price and service are completely mismatched. When I arrived that evening, I found small bugs and short hairs on the bed, and uncleaned body hair in the bathroom. I called the front desk, and a staff member came with a bug spray. I asked him how I was supposed to sleep after it was sprayed and requested that he escalate the issue to management to find a solution. I waited for almost an hour, but no one came to discuss a resolution. I then contacted Ctrip, who in turn contacted the hotel. Eventually, someone came and offered to change my room. I went to see the other room, and it had a musty smell. There was also a smaller room with a single bed. He said there were no other rooms available and this was all they could offer. I told him that if it wasn't so late and I could find another hotel, I would definitely check out. He reiterated that this was the only solution they could provide. I requested that they thoroughly clean the room again, change to clean sheets and duvet covers, and offer a discount on the room rate. They said they could only offer to switch me to two other rooms, but a discount on the room rate was not possible. I was truly speechless with anger. I waited for almost two hours, and I still didn't see anyone come to clean. I was starving, so I went out to eat. When I returned, they had only changed the sheets and duvet cover. The bathroom was still not cleaned, and there was no discount on the room rate. I truly don't understand how a hotel with such poor hygiene and service attitude can stay in business. It's incredibly frustrating and adds to the stress of an already tiring trip. This definitely needs to be exposed so no one else has to suffer. However, Lili, the Ctrip customer service representative, had an excellent attitude and actively helped me communicate and resolve the issue. Thumbs up to Lili! 👍

The room was very basic and had a problematic layout. The desk was so close to the bathroom that there was no room to sit in the chair comfortably, as my legs couldn't fit. Several rooms were right outside the elevator, and the room numbers were so tiny they were hard to read. On the positive side, the staff were very enthusiastic, and the location was convenient, just a few stops from the racecourse.

The room size is decent, and it's very close to the subway station, making dining and getting around super convenient.

There's a restaurant right by the entrance called Qiu Ji Snack Shop, and the food there is really delicious.

The room was clean and came with complimentary toiletries. The surrounding amenities were very convenient, offering great value for money. Transportation was easy, with a subway station nearby.

I had requested a lower floor, but since the hotel was full, I ended up on the 23rd floor. That was a bit disappointing. The room was clean, but small for the price. I was surprised to find that the towels were disposable paper towels, and even more surprised to see a note saying to switch on the water heater 30 minutes before showering. On the other hand, the location was perfect as I wanted to visit the North Point market.

Excellent service and efficient. The hotel is conveniently located at a transportation hub, making it easy to catch a ride anywhere.

The air conditioning was too noisy and the hygiene was very poor.