Seniori
February 10, 2026
This was one of the most disappointing hotel arrivals I have experienced in years of international travel.
Upon arrival, guests are required to check in at Tower 1, only to be sent off to Tower 2 — a 2–3 minute walk away — carrying all luggage themselves. No assistance, no porter, no offer of help. For a hotel that presents itself as a 4-star property, this is unacceptable and sets a poor tone immediately.
The receptionist was far more focused on trying to sell bottled water than on providing essential information such as WiFi access, hotel facilities, or basic orientation. There was no sense of hospitality — only transactional behavior. It felt more like a budget transit building than a professionally managed hotel.
When I asked about the hotel’s star rating, the receptionist was unable to answer clearly and claimed that Hong Kong does not use a star rating system. This is simply incorrect. Hotels worldwide are categorized through recognized star systems and international booking platforms. When I politely pointed this out, she became visibly irritated and defensive rather than acknowledging the mistake. That reaction alone reflects extremely poor training and a lack of professionalism.
The room itself only reinforced the disappointment. The interior is outdated, worn, and nowhere near what would reasonably qualify as 4-star standard. The air conditioning unit is excessively noisy, making it difficult to relax or rest. Combined with the dated furnishings, the overall impression is closer to a 2–3 star property at best.
Within 15 minutes of arrival, I was already considering checking out and finding another hotel due to the unprofessional reception experience and overall substandard condition of the room.
Marketing this property as a 4-star hotel is misleading. Based on my extensive travel experience, this hotel does not meet that standard in service, condition, or overall guest experience.
I would strongly advise travelers who expect true 4-star quality to reconsider.
