Smartcanuck
April 28, 2024
Thank you to the young man with glasses Mr. Lam for checking us in. He was helpful. They also have a WeChat account where you can make requests. Staff Luo on the WeChat provided timely answers
Pros
Lots of facilities for children compared to other resorts
Indoor activities available during rainy day:ping pong, snooker, cinema, children’s play area
Nice pool by the beach
Fireworks area at the beach
Many helpful lifeguards
Check in and check out was smooth
Proper greeting upon arrival and there was some help with luggage after asking and waiting. But help was slow.
Even though there was a big rainstorm, there weren’t any big leaks or run down hotel rainstorm issues.
Spa available on 31st floor (but only opens if you book them)
Overall good facilities
Cons
Everything is A bit old and run down
Lots of staff are new
Buffet area needs to be MUCH MUCH CLEANER
workers seems sloppy and uncaring
There were no more grilled vegetables available at dinner and none available even when requested at around 8:15.
I saw cockroach along counter
Needs BETTER MANAGEMENT AND TRAINING
Staff should be instructed to out away lounger mats when it rains and to let loungers dry without mats after the rain
I told them we couldn’t sit on the wet mats, but we were told the wet mats must stay on the wooden loungers after the rain so it would look good.(what?)
Remove the mats so they won’t get wet, if they’re wet move them so the loungers can dry.
Lots of new staff who couldn’t answer any questions
For example is the water slide open? (No it wasn’t)
Is there music ( maybe )
The operator was always busy when I called but to their credit they did called back.
A 4 star hotel, with 2 star management/trainers which makes this a 3 star hotel. I think staff did try their best to respond, but upper management needs to pay attention before this becomes a 2 star hotel.