Guanhai Dolphin Ocean View Hotel (China Resources Xiaojingwan Store)

It's an honor to write this first negative review to you! I am fully looking forward to staying in a luxurious two-bedroom and one-living room with sea view facing the sea on May Day. I searched online for a long time and found this hotel. The reviews are also good, with 0 negative reviews. There are also branches. I made a reservation on the platform a week in advance. It is normal that the price is discounted. . Until the day of check-in, the hotel did not contact me to add the housekeeper on WeChat. We arrived at the community just after 5 pm that day. We entered the community based on the hotel address and couldn't find Building 41. We called the store to ask how to get there. The store asked me to add WeChat first and send a screenshot of the order and ID card. The result was that there was no room with sea view. We can arrange a room with garden view. There are only 42 rooms with garden view. I asked why there is no room with garden view. I obviously made a reservation in advance. The female store owner avoided it and said that she would compensate the price difference of 100 yuan. Haha, I noticed that there are two rooms with garden view when I made the reservation. The price for a living room was only over 700 yuan. My sea view room was 998 yuan. But now I was told that I could not pay the price at that time. I could only get a refund of 100 yuan at the current price. Later, I changed to another male store owner to talk to me on the phone. He is very good at this. I "spoke" and said that the girl just now was a new helper and I didn't understand. She said that it was true that I booked a sea view room, but the view was not that good. She also said that all sea view rooms in Xiaojingwan are above the 10th floor. Give it to me. It was right to arrange the 14th floor (hahaha, so according to what he said, the back faces the sea, and all rooms above the 10th floor are sea view rooms) and he also said that everyone should be happy during the holidays. Later we found the entrance to the parking lot. On the first floor, we needed to contact the building manager to report the name of the owner. We also needed a password to enter the room. I asked a question on WeChat and the store responded with a simple reply. Can't they explain the entire process clearly? Okay, here comes the point! When we entered the room and took a look, this was the so-called "romantic luxury sea view". Isn't this a lie? Do you think we are stupid? This is obviously a garden view room, so the female store owner knew very well from the beginning that there is indeed no sea view room, so she can only arrange a garden view room for us. We then went to the store to argue and asked for compensation for the price difference. The male store owner did not agree and said we were 998. It’s great to be able to book two bedrooms and one living room on May Day, hahaha. So does that mean I still have to thank you? Since it was a garden view, I might as well have ordered more than 700 yuan! The discounts I enjoy on the platform, the platform information also clearly states that the room specifications are above the 20th floor, why did you arrange for me to be on the 14th floor? And the two-bedroom, one-living room with the same specifications as the sea view in the comment area can have a sea view, but you give me a little bit of the sea view? The male store owner also said that this is the company's specification, hahaha, so please explain what is the false promotional video about the romantic sea view** posted by your B&B in Moments (Picture 6-8)? What's going on in the comment section? Are these all fake reviews? Then I will give you a real bad review! ! ! There are even more outrageous things! Two bedrooms and one living room, it is very reasonable for 4 people to stay, but there are only two bottles of mineral water here, and they have been opened and expired! Water in 2021! In addition, there are only 2 disposable bath towels, 3 sets of toothbrushes, 3 pairs of slippers, a comb, and an empty box. The toilet is still very dirty, there is only one roll of toilet paper, and there is no trash can in the room. Hahaha, it is really "luxury" "We asked for supplies to be replenished. When we came back in the evening, we found that the bottled water had not been replaced at all. The store owner said that she might have to wait until tomorrow after getting off work! Hahaha, you don’t even need to drink water, it’s such a “romantic” experience! And the disposable bath towel that was replaced still said "paid use", which I would really appreciate. Let’s talk about the shortcomings of the community. The parking fee is 60 yuan a night. You have to go through the access control to enter and exit the building. You have to call the property management to report the name of the owner every time, but often no one answers and you have to wait for others to come in and open the door. Although it is safe, it is very inconvenient. I can understand that the occupancy rate is high on May Day and the room arrangements are not appropriate. The merchant may sell the real "romantic sea view room" to the guests who booked the room at a high price. In this case, can't they inform and apologize in advance when they know that there are not enough rooms? Didn’t I say that everyone should be happy during the holidays? Why do you insist on treating customers as water fish now? We paid for a sea view room to live in a garden view room. Who can accept such supporting facilities and such a "luxurious and romantic stay experience"? Maybe this negative review will not have much impact on your business. Anyway, you can collect the wool back in one holiday, so it is natural for the store to bully customers! You can not deliver according to the order! But I hope that later netizens will be able to avoid lightning when they see this comment and not be treated like a fish in water! #parking

The living experience is too bad, don’t come here. There is a problem with the access control system. You have to contact and open the door every time you come in. The service attitude is not good. I will never choose this hotel again.

There is basically no service, and you have to go a long way to buy things. Breakfast needs to be booked in ** by yourself in advance, and there are basically no breakfast shops nearby that morning. Choose carefully! !

Every message has to be sent n times to the customer service to understand that I booked two rooms. After two days, the owner’s information was delayed and I couldn’t enter the gate. I was troubled by the security guard at the gate. One of the towels inside was torn apart. Yes, there are many people during holidays and you are busy, but we also paid several times the usual price to stay here. Do we only deserve to enjoy the best service? ! !

There is no remote control for the air conditioner in the room. The hotel said that there is no way to deal with it. They asked me to sleep with my 2-year-old child in a room without air conditioning. Ctrip customer service tried their best to help me with the coordination. Although the actual problem was not solved, they gave me a room fee reduction Soothe our wounded hearts

⚠️Attention Jimeis‼ ️Two bedrooms and one living room, non-sea view, about 13 minutes' walk from the beach! The price is 299 on weekdays, 895 on holidays, and 60 yuan a day for parking. After all, I can accept this during the peak travel period, but ⚠️ there are small black bugs on the bed in both rooms, my friend has been beating for a long time! Then there are only two sets of toiletries in one suite, and only two sets of bath towels. The customer service clearly stated that the off-duty time is 11:00. I told her before 10:30 that there were not enough toiletries. We stayed in two rooms for 4 people In the first hall, she only prepared 2 sets of toiletries, and wanted to ask her to arrange to deliver two more sets, but she said: Auntie is off work, so I can't deliver them, so tomorrow! The attitude is very stiff, and he refused to deliver it to us after talking for a long time. He insisted that it will be delivered tomorrow morning. Why do I need you to deliver it the next day? I'm only staying one night. It's a hot day and there are no toiletries for taking a shower at night. Do you think it's appropriate? Just because your cleaning aunt is off work and no one can deliver it, we have to accept your lack of preparation and send it away with a sentence "Auntie is off work, there is nothing to do". This service is really speechless🙄, Jimei Attention ⚠️, there are many hotels near the beach, don't step on this thunder!

The transportation is very convenient. Both self-driving and driving are possible. I called the customer service to ask for directions. The little girl from the customer service gave us a reminder to check in. It turned out that there are buses here that can come from Shenzhen, which is very convenient. You can take it next time you don’t want to drive. The bus is up. The rooms are large and the balcony is also big. Each room’s balcony has a rocking chair for taking pictures, and a round colored stool. It is quite good for taking pictures. The facilities are complete. After swimming on the beach, there is a convenient place to hang clothes. In the past, the beach was not far away in a few minutes. It was more convenient to go to the cinema, but I didn’t think it was because of the lack of time. It is suitable for families and couples, and can be satisfied with all the fun.

After a few months of depression, I can finally come to the beach to play. I compared a few of them and chose this place. I looked at the pictures of the rooms and I was not disappointed. The rooms are new and clean, the facilities are also very good, and the hotel items are of good value. , It’s very convenient to go to the beach on foot. The beach has everything to play and eat. It’s so hi, there are also children’s amu*****t facilities. It’s so straightforward [强]

I casually found a hotel reservation in Xiaojing Bay and booked a garden-view room. The room is very cozy, the balcony is large, the night view is very good, I took a few beautiful photos, slept beautifully, and the bedding was clean and comfortable. Check out directly at noon, go to the surroundings to ride a bicycle, very comfortable, the customer service reminder is in place, come and play again next time