Best Western Surf City

The place was good and the staff is very friendly. It is very near Huntington Beach and they have a lot of shops and restaurant there. Likely recommended.

We picked this hotels' location so that we could be very close to family that we were visiting in Huntington Beach. When we first checked in, we were given a room that was in a dark hallway and the window looked out to the only elevator on the property. When I told them this was NOT acceptable and that I didn't want a room that looked into a dark hallway, they did their best to find another room - even tho the hotel was maybe 1/4 full! After 10 minutes, with sighs and deep breaths searching, I got a room on the 2nd floor looking outside - this was after I turned down another room. There wasn't a place to put your bags or suitcases other than on he floor. There was no coffee table in front of the sofa so take-out food and/or drinks had to go on the floor also. I was told they had a nice breakfast but never wanted to try it.The only reason we stayed here was the 4.8 rating, which I now question. I could tell they were in the process of some renovations but our room was not acceptable.

The bed was very uncomfortable. It says no smoking yet I had to walk past an individual smoking near more door.

Our room was newly renovated and really well done. Clean. Good value for the price. The mattresses were a little soft for my preference but very comfy. The only thing I would change is the fan in the bathroom goes on with the light - a big no for me. And its on a motion sensor which is needless and silly. it just gets in the way. Further, a neighbor's bathroom fan went on at about 5 AM on 1/1/2024 and I waited for it to stop -worrying if I would not get back to sleep. It finally did, and so did I. But there are nice touches - the bathroom had one of those real and very effective double shower curtains, plus a vertical extender for the shower head to accommodate tall people, another peeve of mine. Overall a good stay and we will go back when headed to HB.

Friendly staff and good breakfast. A little loud inside and outside (AC, refrigerator, and outside car noise). Amenities (shampoo and Kleenex’s) were out.

everything was great, but just did not have hot water at times. I had the maintenance person check it one morning and it was working, that night, no hot water or the next day, only warm

The room was not clean well. There was hair in the tub. Towels had visible dirt. The elevator did not work. No vending machines. Staff was rude. They kept changing the time on late check out. They rushed us out. This was my 2nd time here. The 1st was way better. This time was disappointing.

This is my 3rd time staying here & I will always recommend! Rooms are nice and clean. Area is calm and in close proximity to a lot of things.