Royal Inn Hotel

I was on a business trip. The room didn’t have an iron, ironing board, or Kleenex. I had to engage with my customers with wrinkled clothes on. I thought those items were standard in a room? I saw a roach in the bathroom on last night of my stay.

Both cards for my room were not working, staff gave me a new room which was not clean. Immediately checked out and stayed somewhere else.

At first everything was great but as we got into the room there was a smell, like stale cigarettes. We tried to watch tv and the tv didn’t work. We checked out this morning but before we did we tried to shower and there was no hot water whatsoever.

Woke up with a bed bug crawling on my shirt. Should have known by the blood feeding stain on the sheets when I first got there the place had them. Check in / out was also really weird. Had to talk to some girl over a zoom call even though there was an employee standing right there. At one point I had to hold my credit card details up to a webcam for her to charge

Room was filthy. You can tell the sheets were dirty ass heck. Never stay at this dump.

There’s a hole in the walls. There was some nasty stuff on the curtain. It was very nasty.

In the few days I stayed there just recently. I have been eaten alive by bedbugs. The rooms are disgusting... These people don't even know how to mop a floor clean. You will ruin your socks and shoes and clothing just walking around in your room.. The cleaning staff is so incompetent, I gave up, drove to menards and bought my own mop, disinfectant, and bucket and decided that i needed to take matters into my own hands. the female senior staff receptionist is manipulative and untruthful.. raises fees, gas lights you for being upset about the hotels terrible conditions... It's an absolute S show over here... I am covered in head to toe with bug bites... I have pictures and videos to prove everything.. I do not recommend this hotel to anyone. And I mean that with all my heart. I left early and decided to sleep in my truck.. I didn't get much sleep. And it was very uncomfortable but at least I was not getting chewed up by bugs... I am extremely upset with these people. And I will be demanding an entire refund.. If not I am going to sue them. Staying here actually caused damages. They will never get my business again.

First you must check in at a kiosk, second attendant is behind glass. No carpeting in room, a oil like film on the floor that makes it easy to slip. They include two very hard to open shampoo packets, couldn't open. Worse was the condition of their two sand paper like, extremely rough towels. Would never go again. Very Sketchy!!!

Bad customer service I check in 2 minutes I don't like the room and I ask for refund they was disrespecting me over my money and they are racist at rhe same time it a bad place place to stay they say I brought a cup of drink and I can't get my refund for drinking loll this is funny the are fraud hotel royal inn hotel on high school rd by 38st