Hotels in Central Interlaken, Interlaken

I see other negative reviews about this hotel and I agree with them and I was aghast that this is supposed to be a 4 star hotel? It is more like a hostel. True, it is conveniently located near the train station and that is its only redeeming feature. The twin room where we stayed reminded me of the student accommodation many many years ago where I stayed at the University of Montpellier in France: spartan. The Hey hotel had a set of planks put together which supposedly should be a table, but there was no chair whatsoever; no closet; no air conditioned (fortunately in our room there was a small stand up fan that gyrates), a small mirror and a standard bathroom. There is a phone and a flat screen TV. Also, a cockroach was seen in the premises. Not recommended.

This little hotel was in the middle of Interlaken it was great, the young gentleman on reception was lovely snd spoke great English, he interacted and said hello everytime he saw us. The hotel gives you a bus pass which is great. The room was spotlessly clean, the shower was powerful snd refreshing, the beds were so comfortable matress, duvet, and pillow. We would 100% stay here again.

Usually when you think of the term ”tourist trap” you think of a restaurant or an excursion of some sort. In this case, it's a hotel. This hotel is well-situated in the heart of Interlaken (the city of which is in itself a tourist trap but that's a different review). It also has a nice name and a regal exterior. It unsurprisingly seems to attract a lot of guests (myself included) as a result. I certainly regret staying here. I spent three nights here with my wife amidst a warm week in the area. Some of the highlights: - unbelievably old rooms with old, smelly carpets and dirty, peeling wallpaper - no air conditioning, simply a cheap plastic fan stocked in the closet of every room - very shoddy cleaning service in which clothes are left lying on the floor, coffee pods are not replenished...really not much is done aside from making the bed - very condescending front desk staff, namely one gentleman in particular who was unfortunately not wearing a name tag - kind and hard working breakfast staff at the restaurant which is unfortunately quite understaffed It was strange that in just three days at the hotel we noticed a very large number of visibly dissatisfied guests. All in all I recommend not staying here.

Our stay here when traveling from the U.S. was perfect. We received a complimentary upgrade to a suite, which was breathtaking. The location can’t be beat, with stunning views of Jungfrau, right in the heart of the main entertainment area, and walkable with luggage to either rail station. (Interlaken West a better walk because there was construction to and from Ost) the staff were friendly and attentive to every detail from check-in to check out. Just a flawless experience at a lovely, clean, well appointed hotel.

A memorable stay! The dreamy rooms with view of the virgin, just world class! We are deeply impressed - the friendliness and friendliness of the staff – This is no longer obvious today. The new, with much love designed rooms and rooms, the details throughout the house, the flower splendour – unique. Kitchen and service were excellent. We wish the entire team many happy guests. We will come back!

My pre-requisite for booking any Interlaken hotel for our stay was a minimum 4 star, sauna and a double bed. I love saunas and for me after my daily exercise program a hot sauna is perfect to relax! Your reception staff were excellent on arrival. When I enquired about the sauna, she explained that as long as I notify reception, I can request a sauna at any time. On day one I had a fabulous 86-degree sauna at 7.30am, it was great to have a “proper” heater and not the infra-red heater that are so common nowadays and to relax afterwards in your solarium area. The only comment was the glass door is a real struggle to close and requires attention. On day 2, at around 5.30pm I went to reception to request a 6.30 am sauna the following morning, the male receptionist was attending to a customer. Whilst I was happy to wait , one of his colleagues , the porter asked if he could help me. I explained that I wished to have a sauna the following morning at 6.30 .. He said he would ensure a message was left for the sauna to be ready for me. At 6.30 the following morning I proceeded to the sauna and wellness area to find a cold sauna. The ”double bed” in 101 is shocking- It is 2 single beds pushed together with a double sheet over the top of the two singles. There was a huge depression between the two beds . The bed looks like a roller coaster ! So much for a double bed to snuggle up to my wife in bed ☹ Breakfast overall was very good. The selection is amazing , the fresh fruit, fresh fruit juice, and much more ..it did have the wow factor however the bacon and sausage were sat in a pool of fat or oil. (Many of the better hotels tend to put a few slices of bread under the bacon and sausage to soak the excess fat or oil up.) 10/10 for the fabulous Christmas decorations ! I do make a point of reviewing any place that delivers exceptional customer service as much as those that disappoint.

The room is located in the attic and is sloping on two sides. This means that you can stand upright in a maximum of 3 m2, the rest of the area is only accessible when bending over. The tilting roof window can only be opened to a limited extent, even though the room was around 30 degrees when we moved in. This “broom closet” is definitely not worth CHF 169!! The staff, who don't speak German, are very inflexible. A few weeks before my stay, I asked whether I could have breakfast (or just some bread and coffee) at 6:30 a.m. since I start the Jungfrau Marathon at 8:30 a.m. This is not possible, I can go to the bakery next door. This is the worst thing I've ever experienced.

The service is average, the room is average, it's a bit unbearable without air conditioning, it's very close to the building next door, I don't feel safe, it's located in the center of the West Railway Station, I probably won't stay here next time. The attic room on the third floor is a little bigger, but the layout is weird.

Very good location , stunning view and nice service . Place is close to station - surprises you for being so small from outside , but we got a great room with super view of river as well as mountain . Staff and service was super nice at reception , housekeeping as well as at reception .

Hotel is well located nearer to Interlaken Ost station (bit of walking expected). Be sure to have luggage that have wheels. Ameneties are available for bathtub and shower if staying in the junior suite. Lovely view of the nearby mountains and paragliders who r landing. Easy walking distance to restaurants/shops nearby for food, souvenirs and shopping.