The Portree Hotel

The Portree Hotel is on Somerland Square, Portree. It overlooks the square. There is parking in the Square which is chargeable. Disabled car parking is free in any bay and also in the designated disable car parking bays. A Blue Badge must be displayed at all times. We stayed at this Hotel twice during May. The first occasion was for three nights (£510.00) and a week later for three nights (£765.00) on a Bed and Breakfast basis. When booking in August 2023 I expected to pay a deposit but was required to pay the total amount £1275.00 at the time of booking. The room we were allocated was well appointed with good views over the Square. The reception staff were friendly. The Restaurant was a different matter. The restaurant area was more like a pub bar rather than an hotel restaurant. The staff whilst not rude seemed to have a take it or leave it attitude to customers. Table allocation always seemed to be a problem even though we had booked Dinner each night. The staff seemed to struggle with the tablets used for the system Food was expensive and not of the best quality. We were disappointed. The breakfasts and dinners on a couple occasions the food was over cooked. For the price we paid I expected higher quality. Some of the restaurant staff require extra training in customer service. As an hotel resident we did expect better attitudes. Dinner on most night cost us around £90.00 to £100.00. Eating at other pubs and restaurants was not feasible as most used a queueing system and were very busying from before opening to when they stopped serving, All in all this was an expensive experience costing around £2000.00 for five nights accommodation. Would I recommend staying her? I don't think I would. There is better and cheaper accommodation elsewhere in Portree.

The customer service from the office staff was wonderful: I kept having to change dates and they were lovely about it. They gave us a terrific recommendation for a day tour. Our rooms were comfortable, good sized and spotlessly clean. Beds were great and so were towels. The best thing is the location - so easy to find, and in the heart of Portree. The restaurant attached was the best in Portree, and they gave priority to hotel guests. Be sure to make reservations! The breakfast had several good choices. The only negative is the lack of an elevator.