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Clarion Hotel and Conference Center
2.5/599 Reviews

Clarion Hotel and Conference Center

Ronkonkoma|1.4km from Long Island Macarthur Airport
The front desk staff was nice and accommodating. The owners however, were the rudest I have met. Every time the owner was behind the counter, she was yelling at someone. She was condescending, poorly organized, and just mean at time. 1. I had overslept and so she said she was going to charge me a late checkout fee. Fine. I said, I will book the room for an additional night to make up for it. Once it as booked, she then said she was going to charge me the late checkout fee of $50 AND the additional night which I thought was completely insane. I would have just accepted the late checkout and been on my way. Not to mention, how she communicated was completely aggressive. I asked to speak to management, and she kindly advised me that she was management and that she's the owner and that there was nothing that I could do about it. (smirked and smiled as she walked off). 2. The hotel provides microwaves (sometimes??) but no plates to warm anything else in. I was referred to the gas station next door. They also did not have any plates 3. So she then makes me come all the way to the front desk to sign the deposit form again (mind you, the hotel is a huge maze of rooms and halls and I was at the back). It takes about 5min to walk to the front. She then allows me, to walk all the way back to my room, only for the keys to be turned off. I have to walk all the way back to the front desk, and she laughs and then gives me the key replacement. She intentionally did not let me know about the keys needing to be reactivated. Just all around disappointing and unnecessary. If you are this miserable, why work in the hospitality field
Hilton Garden Inn Islip/MacArthur Airport
4.2/5101 Reviews

Hilton Garden Inn Islip/MacArthur Airport

Ronkonkoma|2.18km from Long Island Macarthur Airport
I stayed here for two nights on a business trip. I’m a loyal Hilton guest but this was my first time staying at this particular hotel. Staff were super friendly throughout my stay and my room was large, airy and very clean, though the floor of my bathroom was a tad sticky and the lighting in the room is poor unless you turn on all the lights… I slept like a baby on both nights — it was super quiet at night (though you can hear people in their rooms as you walk down the corridors), the bed was suuuuuper comfortable and the room temperature just right! I still remain surprised at the lack of recycling efforts in guest rooms (a downfall of most Hiltons, unfortunately) and I was also surprised at the lack of toiletries provided in the bathroom (see photo).……..and the shower was in a very strange position — you had to squeeze in next to the toilet in order to open the sliding door and turn on the tap, else go fully into the shower from the other end and get wet whilst you turn it on. Very poor engineering! All this aside, my stay was overall a good one — and I’d no doubt stay here again — but there were two things that didn’t fly well with me (two things that may be fine for others!) 1. They have a VERY small gym — small especially for the size of the hotel. When I tried to use it on the first morning of my stay (around 6.15am) it was already “packed” and only one treadmill was working. I ended up leaving as there simply wasn’t any room for another person. There’s also no water or water fountain in the gym (I asked reception about where I could fill my bottle and they said they didn’t have anywhere to do this — so make sure you take a full bottle into the gym with you!), there’s no hand sanitizer, and there were no gym towels on the second morning of my stay. As someone who chooses their hotel based in part on access to a decent fitness center, this was a disappointing part of my stay. 2. There was a strong smell of cigarette smoke on the first floor — I’m very grateful I was staying on the 4th floor!

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