They could not find my reservation. After 10 minutes, they gave me a room and told me that I could sign the paperwork in the morning. So that was fine. And to be fair, the room itself is large and clean, However… they have taped open the upstairs entry door with many, many layers of scotch tape, so that it cannot be ripped off. When I complained that it wasn’t safe, they told me I can lock my door to my room, and that was enough. So I went to my room. The deadbolt is not aligned with the latch so I could not turn the deadbolt. When I complained that the door wouldn’t lock, they explained to me multiple times that the door is locked and no one can open it from the outside. Neither of these things are acceptable. I was traveling with my adult daughter, so we were two women alone in a room with minimal locks . While the room itself is lovely. I do not recommend this location.