Hotels near WD (Gedong) in Jakarta

Recommended Hotel for your staycation! Strategic location, good view, delicous taste for everybreakfast also lunch and dinner. Good cleanliness , comfortable room. Excpecially thanks to Mr. Putra who bring me the healty drink at Lobby. Very kind. Surely will come back to Best Western Senayan!

Location is good. Room is not really clean. Over all so nice to be here. Recommended.

Great hotel, service was excellent especially the restaurant for breakfast. The manager Mr. Umeda-even came up to say hi to me. Room was perfect in size and the small clinks were solved by the staff promptly and smoothly. Great value for the money!

لقد أقمت في الفندق لمدة أربعة أيام الفندق جميل وفخم ..سكنت في السويت في الدور الثالث..الفندق جميل لكن يغلب عليه الطابع القديم.. الاستقبال ممتاز خاصة Tono و Retno . وخدمة الغرف ممتازة في التعامل و متوسطة...أما أسعار المطعم عند الطلب متوسطة إلى عالية. في سرعة الحضور . لكن المشكلة في الأكل العربي غير موجود.

Once, I told you this is not the first time to stay in this hotel. I always choose this hotel because the location close everywhere, and I think for the cleanliness good enough. But Idk why I never get ‘’THE BEST SERVICE” from reception. They are really unfriendly, especially ‘’Erika’’ as I said, this is not my first time staying at this hotel. and I often meet her. but I've never seen her smile. unfortunately when someone stays in a hotel what is expected is a good service, right?? But you didn’t get what you expected here. Let me tell you my bad experience. I stayed in this hotel for 2 night. The first day I checked in, I got room 1501, and the air conditioner was problem, then I Asked reception to move, and I moved to 901. Again, the bed not balanced ”jomplang''. You can check one of the bed from 901 (twin bed). And I moved again to 910. The room was ok But….. u know??? On second day I extended my room, and I asked to move to another room even with same type (twin bed) reception said their are fully booked. But, I checked on travel agent (agoda, booking.com, traveloka) THEY STILL HAVE ROOM. What you think??? They are was lie to me. One of my question is, why you didn’t allowed me to move when I extend? If you said your hotel was fully booked, and high occupancy, you couldn’t give early check in to guest. But when I came to reception to update my key around 12.00, I saw the guest can check in at the time. How come??? Waaiiittt… not only that, When I called to reception (erica) I asked her to clean my room and join my bed due to they didn’t allowed me to move and they said Queen bed was fullbooked. And she said YES. But when I left hotel around 3pm on Saturday, feb 26. I put make up room sign on my door knob, and I see housekeeping In the front of 901 he’s still cleaning that room. Then, I came to reception to payment my room, and extend my key. When I came back to hotel around 23.00, I really feel tired. and I really want to take a rest when I arrived to my room. And TARAAAA…… it’s really suprisingly, they are really SURPRISE ME. MY ROOM STILL DIRTY AND UNTIDY. I asked to reception why they didn’t clean my room? I asked to move and ofcourse she said full. Then she offer me, housekeeping will come to clean my room. And ya, there is no another choice. I said okay, just do it right now. Again again and again, no one comes to my room after 20 minutes I'm going to reception and met with indah but she's just listened what I said, unrespectful, unresponsif. I have to wait 20 minutes for housekeeping come to my room and ofcourse I need to wait him to clean my room. I asked indah to confirmed to me why this case happened? Guess what?? No one confirmed to me. The last, no apologize from reception when I checked out. I really really feel DISAPPOINTED!! All good comments here about their service is not real.

If you look at the photos i uploaded, it feel like we are not in Ritz Carlton, a brand that sharply promise its excellent services. I dont know what happen to them, but check in only 2 desk, and another spot of check in at very crowd q as well. Guest just waiting like in a bus terminal and while seeing check in process took 30 minutes avg per one guest. Staff promise to take care my room key, but very surprise she only made a statement and never appear to follow up on her promise to me. They just horrible not at the right time, new year holiday season. I just get into my room at 4PM and still without room key, so i am waiting there without any room light.

Plus side: In the lobby, they have artistic art gallery. Then I know that they will hold art exhibition. If this situation happened in early pandemic, I trully understand. But these situation happened after ppkm loosened up, means occupation rate also rised up. When I checked in... There was two ministry held the event there. I asked the occupancy with one situation, they said full booked for that day and tomorrow. So forgive me that I can't tolerate these things: -When I checked in, the key machine was broke. So the concierge assist me to open the door manually. The machine finally can be operated view hours later. -The tv wasn't working. Needed to call engineering first. Then the exhaust in front of the door was loud. Already fix but still loud. The engineering said when the temperature gows slow it became like this. -They only provide 1 mineral bottle at first. Need to ask for abother one. -Water keetle was leak. The water I poured soak into the tray. -They only provide one towel. I found the hotel provided 1 toothbrush set, but not towel. And the towel...wow...is it 4 stars hotel? When I ask another towel, they gave me the proper kne. Ah.. They also didn't provide toilet mat. I had to request it and it also didn't come. -Their idea to put shampoo and soap in the vanities completely blow my mind. So when we shower, we need to go out to pump the shampoo and soap? What are you trying to do? Dear Grandkemang, Imho, I think there won't be a problem if you focus on the goverment who will spend their annual budget, moreover on their year end budget. Their need to spend it, so maybe they won't complain like me for the service and situation. But for people like me... Apologies for being hars, but this situation make me never want to stay in here again... Except the goverment pay me for that.

Good service good food , needed help on medication and they got a doctor to me very fast and follow up from reception was excellent - knowing that someone cares about the guest in terms of well being

I vacation with family .. the facilities of hotel in mulia senayan very beautiful.. especially at fitness center . This hotel have very big fitness center and many complete equipment and have tennis court I really enjoyed .. very big thanks for staff Ridwan and sukarmin very helpful. Thank you

Nice and good location with cheap price… located at block M in the heart of Jakarta