Anonymous User
May 5, 2024
The hotel was built in 2023. The facilities and environment are nothing to say. The hotel is very new. The facilities inside the house are comparable to those of a 5-star hotel. The view outside the window is also very good. However, the room service is a point that needs improvement. I wanted a disposable razor, but after waiting for about 10 hours, I still called to confirm before giving it to us. The room service seemed to be very early. The pre-job training of the front desk staff at night should be... This is what happened. We came back from the scenic spot and found that the room was very cold and rained on. We wanted to turn on the air conditioner to warm it up, but it got colder and colder. The room dropped from 24 degrees to 19 degrees, so we called to ask if this is central air conditioning. The front desk said that they didn't know and asked for room service. As a result, no one came after half an hour. We called again to ask, and the front desk who took over said that they didn't know, and said that the room service had gone off work, and said that they were going off work too. After the night shift came, we called again to make a request. Later, it was really cold and unbearable. With the mentality of being unfamiliar with the place, I didn't get angry. I went downstairs to communicate with the front desk. Finally, 30 minutes after the communication, the front desk staff helped us get another quilt. If the service quality can be improved, I think the hotel will be able to reach five stars in no time.
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