The hotel opened a year ago, the hardware facilities are very good, and the environment is also very good. But the service at the front desk is too bad. I booked 6 rooms with my friends. After I paid the full price of the room, the front desk asked me to pay another 5,000 yuan deposit, and there were no consumer goods in the room. After negotiation, I paid a deposit of 3,000 yuan. I was hesitant to have a dinner at the hotel in the evening, so I asked the front desk if I could put it on the room account. The front desk promised me that it was okay. But when I checked out after dinner, I couldn't put it on the room account because the deposit I paid was not enough. We only had 1106 dinner in total. How could it be not enough! So I planned to complain, and the restaurant negotiated with the front desk again. Later, a manager came to coordinate. First, he apologized and didn't want me to complain, but he still had to pay the dinner fee first. It was already late, so I didn't want to waste time, so I paid the dinner fee. To apologize, the manager said that he would send us a piece of fruit in each room. I looked at the reservation form, and it included a piece of fruit when I booked it. After looking at my order, the manager changed his words and said that he would send a piece of fruit to each room the next morning. When I checked out this morning, I didn't see any more fruit. I don't really care about fruit, but the service of this hotel is really disappointing. And the round desk in the room is not solid at all, it shakes when you touch it lightly. I can't imagine that the quality of this five-diamond hotel is like this!
Original TextTranslation provided by Google