Shenyixiaoyao
June 28, 2021
I forgot the check-out time and checked out one hour late. Without any notice or contact, the hotel renewed my room for one day without authorization. After consultation with Ctrip customer service, I paid 39 yuan for the room by the hour. It was an unpleasant one. Experience. (Ctrip's customer service is very good. Ctrip gave me this 39. Ctrip's service is okay.)
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