We were a part of an Amawaterways group. The evening we checked in we were told we could go to an offsite restaurant and the Hotel would take care of transportation. The Front desk female person said she would make the arrangements and call us with the details. She never called and basically did not follow thru on completing the task. This showed when we got a driver that did not know where he was going and drove the car in an unsafe manner trying to figure out the location. So the Hotel provided our dinner for free. But the next morning we confirmed 2, 80 minute massages for 3:30 in the afternoon. We go to check in for the massages, complete the paperwork and change our clothes. After all of this, the attendant tells us we will get 2, 45 minute massages because they are understaffed. No one bothered to say a word about this change to our confirmed massages. We chose for my wife to get the massage she booked and I would be left out. I informed the Hotel Manager and thought there would be some level of customer service applied here, especially because he was on duty the night before. I got a less than sincere apology from the spa manager and that was it. One of two solutions were available, make someone stay after hours and complete the massage or no charge us for the massage that did happen. Neither solution was offered. Did find out that one of our traveling group got a walk-in massage at 3:00 pm that basically took up my CONFIRMED time slot. Also, you might want to review your work out room. Several machines/stations don’t work very well!