I made a reservation through Trip.com, but when I made the reservation, I received an e-mail stating, "By the afternoon of the day before check-in, I will send you an e-mail regarding [PIN code for the building entrance] and [Check-in procedure]." I didn't receive an email with the information necessary for the inn on the day (it wasn't even in the spam box), and I was very troubled because I couldn't enter the building on the day. I happened to meet a guest at the entrance, and he gave me the PIN number to enter the building. However, I couldn't check in because I didn't receive a check-in ID and I didn't know it.
As for the rooms, they are new but surprisingly poorly cleaned. It was full of dust. The ventilation fan was left open, so volcanic ash was accumulated on the bed, which was the worst. The refrigerator and range were black and the dust on them was very noticeable and filthy. Also, I was supposed to be able to cook for myself, but there was no rice cooker. Anyway, the toilet, the floor, everything was not cleaned, and when I used the washing machine, my clothes got dusty. I do not recommend it.
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