Guest User
January 12, 2024
My experience at this hotel was disappointing from the start. The receptionist during check-in was incredibly rude, offering no information about the castle and dismissively suggesting I read online. When I asked about the premises, her response was a curt "go and explore." To top it off, our reserved room with a double bed turned into separate beds. Despite requesting a change, she initially refused until I insisted on speaking to the manager, and suddenly a different room became available. Overall, the service left a bad impression in a supposedly luxurious property. It's disheartening that the management tolerates such rude staff.