Robertson Quay Hotel Reviews
Robertson Quay Hotel
15 Merbau Rd, Singapore, SingaporeView Hotel Details
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Robertson Quay Hotel Guest Reviews
3.6/5
875 review
Verified reviewsLocation4.1
Amenities3.2
Service3.5
Cleanliness3.6
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All Reviews(875)
Positive reviews(690)
Reviews with photos/video(183)
Awesome stay(189)
Convenient location(92)
Great location(75)
Small room size(72)
Easy to get around(57)
Loved the view(35)
Many dining options(18)
Friendly front desk staff(8)
Negative reviews(185)
Goh Yong Sean
Standard Double Room
Stayed in May 2024
Family
2 review
Posted on May 6, 2024
The counter and customer service is bad.
Although we paid using nickname and got receipt as proof, but they not accept and ask us to extra pay for the name amendment. The luggage early check-in need to do yourselves and they are not help. The drinking bottle is not provided and the staff told us the water refill downstair is only for staff? The only good thing is hotel cleanliness is satisfied. The aunt cleaner will sweep and clean when we needed.
Angel Rojo
Deluxe Double Room
Stayed in Apr 2024
Couples
59 review
Great
Posted on May 1, 2024
The location is great, the swimming pool is decent as for the rate. Cheap and close to everything. The bathroom is tiny!
maranan
Connecting Room
Stayed in Apr 2024
Family
1 review
Posted on May 1, 2024
We have booked from april 26-28 for a family room with connecting room. To my surprise the room was not available and was given a family room which is way cheaper . Aircon wqs not cooling so my son cleaned it. The receptionist was trying her best to appease us and offered an upgraded city view wc my daughter checked that the room we booked was city view too.
They have transferred our things on our 2nd day to the family with connecting room but we havent enjoyed it fully as we have just a day to stay as we checkout early too at 1030 am .
They offered late check out at 1pm wherein usual
Checkout is 12 ( no point)
Asked for an extension but will charged us around 180- 205 sgd. until 9pm since our flight back is at 2am . April 29
Stay was not pleasant as i have my mom in law aged 80 years old who needs a place that can relax and be comfortable .
I demand a refund on our first and 2nd day as we have not used the room that we booked .
wincs
Deluxe Double Room
Stayed in Mar 2024
Couples
3 review
Posted on Apr 1, 2024
No bottled water was provided in the room. Toothbrush and shower cap provided. Towels are thin and a bit dingy. Room and bathroom are rather small and awkward. Good river facing view. Carpark redemption was given.
Mayaya9
Deluxe Triple Room
Stayed in Mar 2024
Family
2 review
Amazing
Posted on May 17, 2024
Nice place to stay, near many of restaurant, nice view and easy to get the mrt to many places
Anonymous User
Deluxe Double Room
Stayed in Mar 2024
Couples
2 review
Posted on Apr 29, 2024
AVOID ! Basement carpark is horrid. Full of old furniture with old mattress. Looks like refugee slums. Fire hazard, hotel management should have permitted this, better pray hard no one throw cigarette buds. NO WATER Bottle drinks nor water dispenser being provided . Shower gel is terrible quality. Towels worst than table cloth. Front desk office Malaysian accent spectacle skinny young man should give more smile to customers , even my wife made a booking online updated my names as second guest, refuse to take a look on both our documents and insist my wife is the only person that can check in . She only arrive at 11pm of that night. I was there at 2.30pm with all luggages. Without a choice , I have to leave the carpark and guess what? He refused to issue me complimentary carpark ticket talk in rude tone : you are not hotel guest no free parking !
Pangnrm
Standard Twin Room
Stayed in Mar 2024
Friends
8 review
Posted on Mar 12, 2024
They let me sleep in Arianna Hotel for first night because the room i booked, the air-con isnβt working. But this hotel is terrible! I didnβt pay 6,xxx baht/night for the room like this. Even though they gave us free taxi for deliver went to Arianna and came back for **r. or upgrading room but itβs not the point. Still mad and never recommend this place!!!
Rhea Joy
Standard Double Room
Stayed in Feb 2024
Couples
1 review
Outstanding
Posted on Feb 28, 2024
The hotel was very accessible and convenient.Near to clarkquay boat Quay if you want to enjoy the view and near to MRT,mall,hawker,live band and restaurant.Staff are friendly especially for Filipino receptionist.And Chinese Cleaner who always clean the room is very good.thank youπ₯°πππenjoy staying.The property belongings are safe and secure.π₯°ππ
Jaclyn Ee
Deluxe Double Room
Stayed in Feb 2024
Friends
2 review
Posted on Feb 3, 2024
Got a river view room at the 8th floor. The curtains are not light blocking, so be prepared to be uncomfortably woken up by sunlight at 7am.
There was only body soap and there wasn't shampoo or conditioner. Only one wastebin in the toilet. No cottonpad or cotton bud set nor comb. Only had shower caps and toothpaste/toothbrush. No room facial tissue. The tv had limoted channels and had no local channels. Could hear people speaking and showering in the room next door at 4am. Our room was a connecting room. Requested for 2 more pillows because the room only had 2 head pillows but they didnt have extra pillows. There were visible stains on the top blanket cover. Room was rather small for a deluxe double room. Toilet was also very small. The door swings in and out as a double door
6/11
Dora Chong
Standard Single Room
Stayed in May 2024
Solo travelers
1 review
Posted on May 9, 2024
Scary vibes.. felt uneasy nv coming back again
Cate Chang
Standard Double Room
Stayed in Feb 2024
Friends
2 review
Outstanding
Posted on Feb 12, 2024
Get an unexpected upgrade to deluxe room! With a really good river view and also night view β€οΈ
Had a really good stay and also enjoyed the riverside leisure walk there πΈ
jeahlicious23
Deluxe Triple Room
Stayed in Feb 2024
Friends
3 review
Amazing
Posted on Feb 12, 2024
Amazing place to stay with friends, as a couple or even as a solo traveller. Will book again definitely.
Guest User
Deluxe Double Room
Stayed in Feb 2024
Solo travelers
5 review
Posted on Feb 11, 2024
Nice view from my window. Clean room, however internet wasn't great and the aircon wasn't very powerful. Good value for the location
Giana Elisse
Standard Double Room
Stayed in Jan 2024
Solo travelers
1 review
Very Good
Posted on Feb 1, 2024
Good location with good food around. The staffs are nice as well and accommodating with my request for a river view which was comforting and relaxing.
Anonymous User
Connecting Room
Stayed in Jan 2024
Family
2 review
Posted on Jan 15, 2024
I have booked for connecting room (river view)for 2 adults 2 kids. During check in, I reminded the receptionist lady. She said she noted that. Therefore ,she gave me room 206 and she offered me late checkout at 2pm which I very happy with!
Upon into our room 206, we were stunt for a second! The room was small and with 2 single beds stick together and a queen bed next to it. It's all beds in one room! Not a connecting room! The window is just for you to look at the aircon fan with water dripping!!!! OMG.. and the toilet!!!! Don't mention about it!. I called up to reception to check if is any mistakes, the receptionist said if you can not accept this room we will give u a connecting room but the check out time will back to 12pm! Wait...ya, correct, this is exactly what I booked for isn't it??? So why are you giving us a room with bad condition and not we paid for!!!! Ok, Now you ,receptionist spontaneously giving me my connecting room after i called. Tq
Questions........ why are you keeping the connecting room that I booked for????? π‘π‘
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