Jiannan Hotel (Kashgar Ancient City)

The room has local characteristics, the hygiene is very good, and it is very clean. The hotel has many thoughtful details, including disposable toilet mats and Xinjiang-style tea bags. The boss is very enthusiastic. The room we booked does not include breakfast. The boss gave us breakfast rolls, although we didn't eat them (we slept too well and the alarm went off and we woke up at noon). Fruits were also given in the room, including super sweet cantaloupe, which was really sweet.

We insist on saying that we can't wash things that we can obviously wash, but in the end, we wash them all by ourselves. Just want to extort money. Poor service, won't come again next time.

Kashgar was the first stop of our family trip to southern Xinjiang. Because we wanted to stay in a family room for the convenience of taking care of our elders, we chose this hotel with high ratings and a family room that could meet our needs. Again, the higher the expectations, the greater the disappointment. To be fair, this new hotel is not without its merits. The room facilities are quite decent. The newly renovated family room with ethnic characteristics and two bathrooms are all advantages. The hardware is definitely up to standard. The focus is on the software, and the standard is definitely failing. As a person who travels for a long time, I definitely have requirements for basic hotel services, but I don't expect such a small hotel to compete with international brands, but at least enthusiasm and initiative can be expected, right? But the actual level is much worse than the boutique inns in many tourist cities. It may be the off-season, but the Uighur girl at the front desk is probably an intern and not very skilled in business, which is understandable. On the day of check-in, there were two Han hotel staff, a man and a woman, near the front desk. One of the two people lowered his head indifferently, and the other looked at the bewildered Uighur front desk girl with a blank expression until everything was a mess. He just came over and reluctantly received me, with no expression and a flat tone, neither explaining nor apologizing. It refreshed my perspective on various hotel services across the country as a frequent business traveler. It was later that I found out that this Han Chinese man was actually the so-called hotel manager. When I met him later, he still didn’t greet the guests and treated them like air. Private hotels in border cities do have character, haha. In the next few days, I met several other Uyghur front desk staff who were experienced and easy to communicate with. The Uyghur girl who was in a hurry on the first day was also very polite, even though she was not familiar with the business. The worst thing about this hotel software is that this so-called hotel manager who refreshed my outlook on life is still Han Chinese like me. What should I say? To be honest, finishing this review is my purpose. The software service of this hotel really made my trip to southern Xinjiang start with confusion and discomfort. I originally wanted to change hotels, but I gave up because it was inconvenient to take an elderly person with me. I don’t know why there were so many good reviews before, but the actual situation I experienced is that I am so unhappy, so please express it!

The room is very good and I like the style

This is a hotel that made me look forward to it a lot before coming, but I was disappointed later. On the plus side, it has ethnic characteristics, the bathroom is separated into dry and wet areas, the bathroom supplies are good, the laundry room is comfortable, and it's not far to walk to the west gate of the ancient city. But none of the above can change our minds - after staying for one night, we gave up our plan to stay for 2 days in a row, canceled all subsequent reservations in advance and transferred to other hotels. Negative review because: 1. The wooden furniture smells very strong. I don’t know if it’s the material or the paint. 2. The noise in Room 602 that I stayed in was very loud, mainly from three sources: the noise from the elevator, the noise from the laundry room and the noise from the outdoor unit of the air conditioner. The first two die down late at night, but the third is downright unbearable. Because what is hung outside the window of 602 is not only the outdoor unit of the room, but also the outdoor units of other rooms. Therefore, even if the air conditioner in the room is turned off, it cannot control the other outdoor units to start and stop all night. Not being able to sleep well at night is a great torture when traveling. If the most basic guarantee of sleep cannot be achieved, what use is the hotel no matter how beautiful it is? To sum up, I personally think that room 602 of this hotel should not be sold at all. At least it should be informed truthfully and should not be sold at the regular price. The above is only for Room 602 of this hotel. I have not stayed in other rooms, so I will not comment. I hereby declare.

1. The service attitude is very good (I will take the initiative to ask if I need help carrying my luggage. I gave a Kashgar travel guide made by the hotel. Because it is a festival, I gave a small box of mooncakes. I spent a day shopping today and it was a bit hot, so I gave a cup to each person. ice juice); 2. The address is easy to find, the location is accurate, parking is convenient, and you can take a taxi to the ancient city with a starting price of 8 yuan; 3. The room is clean and hygienic, with dry and wet separation, and the decoration is very atmospheric; 4. There are washing machines, dryers, garment steamers, and laundry detergent and softener on the sixth floor; 5. Breakfast is easy to find and clean.

Warm and considerate service with a smile, disinfected and clean, and carefully prepared Mid-Autumn Festival gifts. There is also a laundry room. A must stay in Kashgar.

The room has very ethnic characteristics and is larger than the hotels near the ancient city of Kashgar. The neighborhood has a more residential atmosphere. The young lady and brother at the front desk learned that we were leaving early in the morning and had no time to have breakfast, so they took the initiative to pack a breakfast for us. The service is attentive to the extreme and really worth the money! (I really want to ask where I can buy the small tea cup used for drinking tea in the hotel! I wanted to forget to take a picture!

I was dragging my luggage and preparing to enter the hotel. There was a slope. I was struggling to push it, and the security guard came to help carry the luggage. It was great😅. The hotel is new, clean, and unique. There is plenty of hot water. It washes clothes very well. The washing machine and dryer are separate and the laundry detergent is very good. The hotel I stayed in Kuqa used laundry detergent.