The Sebel Kiama

It was a really disappointing experience. Our room was on the first floor. There were ants crawling in, and they were all in the quilt on the bed. The hotel was full, so they could only help us with simple spraying, and promised to help us change rooms the next day. The room we changed to the next day didn't have air conditioning. I was speechless. The staff is terrible. The attitude towards us was really strange. We were told to let the manager handle it. I have never met the manager. I would not recommend it and would not choose to stay here again.

The room is large and said to have been renovated but it still feels shabby, especially the shower. The bed is king size with two single beds put together. The balcony only has a simple table and chairs, which is not suitable for sitting outside and enjoying a drink. The only entertainment facilities are the outdated gym downstairs and the 90s-style restaurant. There are no discounts for breakfast when staying at the hotel, and the food content is also disappointing. There are only the most basic cereals, eggs and bread. Why make it a buffet breakfast to deceive people? The breakfast view is good, the only plus. The front desk staff are all professional and friendly. The overall feeling is disappointing. As one of the only big hotels in Kiama, there is no competition and the facilities are so old. I will not choose it again.

The price is cheap and the room is spacious. The floor is made of plastic sponge and is not easy to clean. It feels unclean when you step on it. The hot air conditioner has a peculiar smell. The facilities are average and the elevator is broken. The front desk is friendly.

Overall, I'm very satisfied. It's just that the elevator is a bit winding and maze-like. It's very close to the attractions.