Verified traveler
October 29, 2023
This hotel is a large, old hotel that was another chain prior. The hotel is in need of maintenance & repairs, our room was on the 6th floor and our disappoin**ent started when they issued us a handicap room. Then one of the two elevators was not operational. The one operating elevator was scary, it ****ed to a stop, rumbled a bit & then proceeded to climb! I truly though “this can’t be how I die, in a rickety old elevator in Killeen TX” ;0) well needless to say that elevator also became non operational! Many customers had to take stairs however we were fortunate enough to have had a nice conversation with the housekeeping staff (they were very nice) and they allowed us to use the service elevator.