Aurora Pyramid Glass Igloos

You pay a lot for a glass roof cottage but they have strong lights all around it so the only thing you will see in the glass roof are lights on the trees from the road, no stars or aurora ….. (see pictures). I sent them an email but very poor customer service !

The Good: The accommodation is amazing. As per pics. The bad: No reception on site, you have to go to town to another hotel to check in and pick up keys. We locked ourselves out and were able to get a spare key from the hotel next door (200 meters). Why not check in here as well? The Terrible: The roads within the property are not marked and couldnt tell walkway from road in snow. My car got stuck in the walkway section and had absolutely 0 help from property. I called reception, they gave me a number for a third party tow company, the number did not work on my international phone. The hotel never called me back to see if I was alive or dead. I was stuck on their property, and had absolutely 0 help. I was able to get help and a tractor from the hotel down the road (Elfs Village). They were helpful and pulled me out. They need to open up a reception on site. This place was too expensive for 0 service.

The glass pyramids are basically like in the pictures… really nice decorated, clean, glass heated ceiling, really enjoyable! Only downside is when it gets really cold, around -20 C (around -20 F) , the bathroom gets a little cold for showering and the water is not really that hot, so you cannot “steam up” the bathroom… other than that, if its normally cold around 0 C, its really really nice and cozy

Lovely location (Car was useful) Lots of unnecessary lights! 2 on outside of each pyramid that could not be turned off and spotlights on trees. Very pretty but the reflections they generate on the glass mean that trying to spot Northern Lights 3/4 of the glass is impossible to see through Very comfortable Very clean (******* said there is room cleaning daily. There is no room cleaning) Dinners and breakfasts were tasty, varied buffets Staff on site did not know how room controls worked, but were very friendly and as helpful as they could be

The property is remote. If you have a rental car it fine, otherwise you have to rely on taxi service to get back and forth to Levi. (Cost is about $60 round trip. The grounds are beautifully maintained. If you are a cross country skier, you'll love this place. Nice place to see the auroras. Ground lighting is a little to high at night. They could turn this lighting down when auroras are present.

We stayed here for three nights. A few things- 1. The check in is a a sister property in town, then you drive out to the property that the igloos are on. The igloos are nice, ours didn’t have a sauna in it and the bathroom is very small. The walk from where you can park your car to the igloos is sort of far and dark . On the property you have husky’s reindeer snd sheep , a sledding hill and a reception area that has breakfast for one hour a day. No lunch or dinner . I think they had soup only. We didn’t get lucky enough to see the northern lights but enjoyed the igloo experience . They have. E elves hideaway where you walk through a forest snd there’s little elf houses which is cute . Only about 15 mins from down town Levi ski mountain.

Don’t expect luxury holiday. Room is nice but window heating is not working. Breakfast ia terrible, no any service, no any restaurants. So much light waste from everywhere so this is not place to see northern lights, mostly your igloo glasses mirroring other igloo lights. I don’t recommend this for anyone, please book some other igloo.

The igloos are amazing. The design is simply wow, just the magic needed if you are lucky to see the Northern Lights. The only drawback is that the area is quite lit up, where darkness is the key to experience the Aurora Borealis. Other than that it was a dream come true

Strong points - the igloos are genuinely 5 star. Super modern, cosy, excellent wi fi, TV, and all mod cons. The most interesting accommodation I have ever stayed in and a stunning experience to sleep under the stars. Cannot fault the accommodation. Negatives - haphazard check in experience, no dinner options on site so you have to travel for food, we hired a car which I would say is essential.