My family booked a triple room at Comfort Era Hotel, and to our surprise, it came with four beds! The room was spacious with plenty of room to open our luggage, and the beds were comfortable, which made a great first impression.
Unfortunately, as soon as we walked into the room, we were hit by a strong damp smell coming from the carpet. The bathroom also had an unpleasant urine odor coming from the toilet. On top of that, the toilet seat was not cleaned and had poo stains on it. The television didn’t work as well and we couldn’t access wifi from our room. We immediately reported the issue to the front desk, but since the hotel was fully booked, they were unable to move us that night. The smell was so overwhelming that it gave us headaches, and we really didn’t want to stay in the room. We even tried spraying perfume to mask the odor, but it didn’t make a difference. We also found a long strand of hair on one of the beds, along with dust under the beds and in the corners of the room.
The bathroom ventilation was also quite weak. After showering, our towels stayed damp for a long time, leaving the bathroom feeling musty and uncomfortable.
Thankfully, the next day the staff went above and beyond to help us by moving us to another triple room on a higher floor. One of the staff went into the previous room to check the smell as well. They were incredibly friendly, efficient, and genuinely cared about making our stay more comfortable. We were very impressed with their excellent customer service. Although the second room still had a slight damp smell from the carpet and a faint odor from the toilet, it was much better than the first room and made the rest of our stay much more enjoyable.
The hotel doesn’t provide complimentary bottled water in the rooms because free drinks are available in the lobby. While we appreciated the complimentary beverages, having to fill cups and carry them back to our room every evening wasn’t the most convenient.
We also enjoyed several thoughtful amenities. The complimentary donuts served from 2:00–5:00 p.m. were a fun treat, and the hotel provided clean robes, toothbrushes, razors, and umbrellas for guests to use. We especially loved the cozy library lounge, which had a great selection of books and plenty of comfortable seating to relax after a day of sightseeing.
The location is another major highlight! The hotel is only about a 5-minute walk from Sannomiya Station, with plenty of restaurants, convenience stores, and drugstores nearby, making it easy to explore the area and find everything we needed.
Overall, Comfort Era Hotel has a fantastic location, spacious rooms, comfortable beds, excellent amenities, and wonderful staff. If the carpet odors, bathroom smell, and housekeeping were improved, this hotel would easily be great place to stay.
