Comfort Hotel Era Kobe Sannomiya Reviews

Very disappointed stay! First we enter the room and open the toilet, the whole room is full of smoking and public toilet smell!! Even we spray a lot room fresheners, no help! Not mention we got a kid. I wanna vomit also. And they are self help check in / out, no service at all.

Not much to expect from a standard business hotel, but this was disappointing. The self-check-in machine is not intuitive at all, didn't recognize my passport. The laundry machines have a password protection function that isn't explained in English in the instructions. When I returned to the front desk to ask for instructions, five staff members were working on a single problem and didn't serve the new guests arriving for check-in. Once I was in line, I was ignored. Terrible service. Never again.

Express hotel, the location is very good, it takes about 4 minutes to get out of Kobe Sannomiya, and it is not very difficult to carry luggage. The room is quite large for Kobe. The suitcases can be spread out on the floor, which is very neat. There are free drinks all day and free desserts in the afternoon on the second floor. After staying for two days, I hung up Do Not Disturb when I went out the next day. When I came back in the evening, I found that the waiter had hung up a bag of replacement bath towels. The details were also excellent. However, I feel that the room may be newly renovated and has a bit of a smell. Although the roadside signboard is large, the entrance is still a bit difficult to distinguish.

Very close to the station, just a block away, with three shopping malls and many restaurants nearby

It's very convenient from Sannomiya Station, about 7-10 minutes walk. There is a business district within walking distance of the surrounding area. The twin room is quite large and has a make-up light. Nice! The self-service check-in and check-out are very convenient, but there are a lot of floors. When going out in the morning, you need to avoid the 9.30-10 o'clock check-out period. Other than that, I am very satisfied with it. I will consider staying here next time I come to Kobe.

The room was surprisingly clean for this price. I asked her to clean the room and when I came back, she cleaned it for me. The free breakfast didn't have a lot of variety, but it was enough.

I was a little worried when I looked at the photos of the hotel when I made the reservation, but I was very satisfied with my actual stay. The location is very close to Sannomiya Station, and it's very convenient for shopping and sightseeing. The room is comfortable and clean, and there is a drink bar available all day long, as well as Kobe donuts in the afternoon, which is really thoughtful.

I woke up earlier than planned due to the thumping sound coming from next door and the alarm coming from next door (T ^ T)

Not bad. Except for the average breakfast, everything else is more suitable for traveling alone.

The hotel room was so big, it was unexpected. Breakfast is simple but sufficient. Free coffee and lemonade are always available in the hotel lobby. The location is very good, close enough to the train station. The airport bus is also very convenient. Will stay again next time.

The room is neat, spacious, clean and conveniently located.

It's very clean. I use Kao's shampoo. There's also a bathtub with a shower head that has a very large amount of water. The bed is very comfortable. I slept until dawn, especially the waiters who were polite and enthusiastic. Japanese hotels are famous for being clean, tidy, and equipped with everything. Once you have the password for the wireless network in the small refrigerator and turn on the TV, you can see the pleasant scenery outside the window. There are so many places to eat and shop nearby. It is perfect.

The location is very convenient as it is a few minutes walk from JR Sannomiya Station and there are restaurants, convenience stores, and supermarkets nearby. Although it is in a busy area, the rooms are quiet. I stayed in a twin room, and it was more spacious than other hotels in the area.

Good hotel, everything very clean, only the breakfast is offered in a small place for the number of people, I found it very crowded with few food options.