Connector14130450400
July 18, 2023
I booked a spesific room well in advance. The lady confirmed that it is available and confirmed it is booked for me. Upon my arrival, someone scratched out my room (which I booked) and just replaced it with another, without consulting me!! So one guests wishes can force or bribe them to just change bookings made in advance by other clients!!! This is really bad and shows what loyal and regular clients mean to this establishment. When I inquired about this, I was told that Management was in a meeting and that I must wait for +- 30 minutes or maybe more. So changing bookings like they want is fine, but please just dont dare to bother Management.