Rosalie Thomas
March 18, 2024
Our accommodation at Beyond Krabi was excellent. Beach view from the villa was nice. Rooms were a bit dated, but very clean and well maintained. Housekeeping staff did a fantastic job! Reception on arrival were friendly and efficient. Porters were lovely and happy to drive us to and from our rooms when ever we needed them. The massages at the Spa were good value.
We opted for breakfast to be included and the selection was huge. However, the service in the restaurant was less impressive - staff seemed to be untrained and not particularly interested in their job. We stayed for a week, and every morning there were problems with the coffee machines (not emptied, no milk etc) which is really not acceptable for a 5 star hotel. Generally, service at other meal times and the bar was not much better . Also, the laundry service which was quite expensive was terrible - our clothes did not appear to have been washed at all.
Sadly, this was really disappointing and unfortunately let the rest of the hotel down.